2/10 Poor
Sep 16, 2019
Crafty. Our rooms were sold to somebody else !!!
Not to be trusted !!
This is a new hotel with very immature management.
We were a group of 10 people who had booked 6 rooms 2 months in advance. I called them in between to reconfirm my reservation. When We arrived in Bukhara and were told that our booking was cancelled. I showed them our confirmation but they refused to accept it. The manager is hugely arrogant. They left us stranded. We were in Bukhara only for 2 nights and it was peak season. We wasted a whole day looking for other accommodation which we found at a much higher price.
No apology from them , no offer to reaccomodate , but instead egoistic words and attitude.
Not advisable to stay here.
xavier
xavier, 2-night trip
