The grounds are beautiful and truly make this hotel spacial including the beautiful bronze sculptures,
The rooms are in need of maintenance and updating. The beds are the wiser ever and yet the linens are very nice.
The front staff, especially Celeste are very pleasant but she needs a tremendous amount of training. She has moved us 4 times in two weeks, often being told we need to move on the same day. She does not understand the importance of saying what the total new rate will be for a room, she only includes the additional upgrade cost. She is so nice, and yet quite unaware of how frustrating she is to work with.
We planned on bringing 50 people here several times a year, but based on our horrible experience of starting in a panoramic view, to a junior suite, to an ambassador suite and now back to the original room, we will be looking at other hotels. We went from paying $250 for our first two weeks, then she quoted us $500 a night for the next two weeks even though my Expedia reservation showed half of that. If we didn’t like the facility, the staff, location and delicious food so much, I would have left by now. I am looking for a new place as I write this. Train your people to work in a way that Americans and Europeans can understand and provide much more training to your front staff. The rest of the staff are impeccable