Advertised was their iconic whirlpool jet tubs. Find out after reserving, paying, and arriving that there are NO TUBS like this. The picture on hotels.com clearly shows the tub and the description in the title. Not good.
Also, the furnace in this room was so loud, literally everytime it kicked on and off, it woke my wife and I straight up.
Justin
Justin,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月26日
Needs working Air
Stayed in room 214 no air, changed to another room still no air!
Beth
Beth,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月26日
Bar drinks were not good at all
Rodger
Rodger,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月19日
abdul salam
abdul salam,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月18日
James
James,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月5日
Disappointed Customer
We did not get the amenities that we paid at the time of booking.The heat in our room did not work and after having maintenance try to repair we had to move to another room. The room we booked was supposed to have a whitlpool tub and the desk clerk, Cheryl lied to us and said the hotel no longer had bathtubs. She later told us that there was one room with a depp soaking tub but never offered to move us to that room. Our reservation said we had free parking but when we checked in we were told we would be charged for parking. The clerk told us that she would talk to manager to get us a partial refund being we did not get the room we paid for. I will not stay at another Hilton owed hotel ever again. The hotel was originally a French Quarter themed hotel, very nice but now it has been remodeled minimalist-style, with cheap furnishings and ugly decor. We were long time Double Tree guests numerous times and to go again this year for our 24th anniversary, we will never go back to this hotel, nor recommend to anyone to ever stay there.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
One of best hotels in Lexington.
Chris
Chris,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
Amazing hotel and staff
Dennis
Dennis,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
worked out
heat in room didn’t work, however sent guy fix, was unable to fix but moved us to other room worked fine
Rodney
Rodney,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Toni
Toni,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
Clean ,comfortable
Hillary
Hillary,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
University of Kentucky visit
We had an amazing stay my daughter and I were there for the university of Kentucky. Our stay was so much fun. It's gonna be our official hotel when we come and visit.
Kennedy
Kennedy,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Friendly service
Needed a corkscrew and front desk sent someone to my room with it! Friendly service!
Cathy
Cathy,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月20日
TV did not work
Kathleen
Kathleen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Stacey
Stacey,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Robert
Robert,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Convenient and clean!!!
Carley
Carley,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月3日
This is our second stay with the Double Tree in Lexington. It is such a quiet, cute hotel. The rooms are spacious. The staff are very friendly and helpful. We will definitely return again.