Heat was not working, it was 30 degrees outside. Dead cocroach in the middle of floor. Hair on sheets. Need I say more. Gross and disgusting !!!! Never again !!!
Dariusz
Dariusz,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月28日
Pet friendly is not pet friendly
First off I rented a room that was supposed to have a kitchen. Upon arrival oh those rooms are not pet friendly. So the hotel says pet friendly but it is not all pet friendly. My dogs are registered service animals being I'm a 100% disabled United States Marine. I brought my paperwork into the lobby with one of my dogs and was told I had to check out. My fogs are immaculate they do not stink and are so gentle and personality is top notch. My irtimerary says my room fee with the kitchen is 108 , I'm paying 126 for little...
box also I got a call for a 200$ pet deposit when clearly on the Swan Hotel website it says service animals no pet fee. The little dude at the front desk said it's up to him.
THIS PLACE STOLE MY MONEY AND THEN THEY CALLED THE COPS ON ME PET FRIENDLY JUST DON'T BRING A PET HERE OR BE EXHILED TO A SUBSTANDARD ROOM. OH AND THE WATER GOT BOTH MY DOGS SICK. Believe me
Patrick S
Patrick S,5 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月1日
haley
haley,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
Cassandra
Cassandra,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Cassandra
Cassandra,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月7日
Find somewhere else
Non smoke rooms smell like smoke, customer service sucks they think you’re threatening them because you speak firmly.
Music is played all night, during the day there’s barley anyone and at night time people use this motel for drugs and sex
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月25日
We called for the shuttle service at the airport. They did not tell us where to wait for the shuttle. We waited at the hotel shuttle area and this was not the location. It took us approximately 2 hours to leave the airport. We ended up calling Uber.
The following morning we were awoken at 4:44 am by the front desk banging on our door shouting out that it was time to check out. The front desk then used the key and opened our door. Check out wasn't until noon hour. She made an error and went to the wrong room. We couldn't get back to sleep afterwards as we were shaken by the experience. My husband went to the front desk and asked for a refund, or discount or some sort of compensation. The front desk had absolutely no compassion. We would not recommend this motel/hotel.
Rita
Rita,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月16日
Excellent
Cassandra
Cassandra,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月15日
I reserved a non-smoking room for my son and I. When we checked in, I was giving a remote control for the TV with no back on it. Then when we got to our room and I opened the door, it was filled with the stinking stench of cigarettes or cigar smoking. There was no running water in the bathroom sink. The sheet on the bed had a huge tear to the bottom. I wouldn't stay here again nor would I recommend anyone to stay here.
Kenisha
Kenisha,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月7日
The female employee at the desk was very sweet and kind
patrick
patrick,1 晚商務旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月4日
I couldn’t use the shuttle because they don’t come to the arrivals they only go to departures so I have to take a taxi
Hala
Hala,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月2日
Good as long as a motel.
Dong
Dong,1 晚商務旅行
Orbitz 真實旅客評語
6/10 不錯哦
2023年9月20日
Need to do a better job of cleaning
Ta
Ta,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2023年9月10日
Lieke
Lieke,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年9月10日
Werden
Werden,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2023年8月28日
ALYSSA
ALYSSA,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年8月28日
They need staffing that's going to give great customer service
Ashleigh
Ashleigh,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2023年8月21日
Great Hotel
Plenty of room. Wife loved the jetted bath. Customer Service was great
Bryan
Bryan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年8月21日
I always love coming to the Swan
anthony
anthony,1 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2023年8月14日
Juana
Juana,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2023年8月14日
We arrived around 2am and went right to sleep. We woke up in a sweat around 6am because the AC wasn't working. I went to take a shower and the overhead shower didn't work. There was mold all over the shower curtain and an infestation of bugs in the bathroom. The hotel floor was soft and sunk in in many areas, possibly due to mold. The towels provided had what looked like shoe marks on them and black dirt streaks. We were not given a refund. I know this hotel isn't fancy. I'm not looking for a place with a free breakfast or hot tub. But, this place was unlivable. This is not a "you get what you pay for" situation. The Swan Motel is in violation of multiple health codes and is breaking the law. Of course the manager, Gabriel, did not care and would not refund us for the night when I called the next day. I had booked through Expedia. I advised Expedia to take this listing off of their website and also called the local Health Dept/ Inspector. We spent all morning the following day looking for a place to shower since we weren't able to at the motel. We showered at the Planet Fitness and ended up finding another hotel for the following night. Overall, disgusted and upset by our experience.
Jennifer
Jennifer,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2023年8月10日
Big updated rooms and bathrooms are a plus. Convenient airport shuttle service is available. At first a staff member couldn't find my reservation, but the morning person was very pleasant and helpful and straightened everything out. I just wish there was a hairdryer available in the bathroom.
Viera
Viera,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年8月9日
Good and clean place
Jocelyn
Jocelyn,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2023年8月8日
Robert
Robert,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2023年8月8日
This was the worst,dirtiest,nastiest place ive ever stayed. I almost slept in my car