Muy decepcionante esta visita, el desayuno de nuestra visita 2024, el cual consistió en desayuno bufete, variado y sustancioso el cual , dejó unas expectativas altas. Por este motivo reservamos nuevamente. Tristemente la atención, alimento muy feos sin sabor, además de mínimo. Es decir ni mis hijas menores, quedaron satisfechas con la porción raquítica e insípida que les dieron (no hubo fotos por lo triste, que había para mostrar)
DALILA
DALILA,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 11 日
GISELA
GISELA,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Roger
Roger,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 2 日
Pictures Lie
Extremely disappointed. Room had some nice features but there is obviously no upkeep or maintenance being done. Sink, faucet, and what looked like a Jacuzzi in the back were completely disgusting. Indoor pool had a rust or mold stain on the steps. Main pool looked like it wasn’t cleaned in weeks, cabana sofa disgustingly dirty. Bed sheets didn’t fit the bed, some were stained, and the comforter looked disgusting. Stove top but no pots or pans to cook with and vey few utensils and cups. The free breakfast basically was the same every day, either two eggs in three different styles, no meats, or two pancakes. If you want anything extra they charge you.
Irv
Irv,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 25 日
ALLAN NOE
ALLAN NOE,5 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 21 日
Cross fingers to have water on your stay
The property did not have water my whole stay and even they knew about it when I did the check in, I wasn't informed.
I contacted Hotels.com during my stay and told them about the situation and they said they will reach out to the property in order to have a refund.
Until this day the hotel didn't answer the calls or reply to any email. I asked Hotels.com about the refund and they didn't want to help because "the property didn't answer the calls or emails".
I needed to escalate the situation to upper management to get inly a partial refund.
Terrible experience from both sides.
Jorge
Jorge,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 18 日
It was good local hotel. Great for the prize
If you plan not to stay all day in the hotel.
I will be back for sure.
Wallapa
Wallapa,4 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 13 日
Worst service ever!
The ac from the suit (2 beds & sofa) that i reserved was not working, after a few hours they offer me a room with only one bed and sofa and we were a family of 5, there was no way to sleep in a small room, I had to move the mattress from the upstairs to the downstairs in order to be able to sleep, I asked for a refund and they denied.
Gabriela
Gabriela,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 7 日
Livia
Livia,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 28 日
Good value for the area
We really enjoyed the three bedrooms suite that accommodated our group well. The staff was friendly and very helpful arranging local affordable transportation for our group. We also enjoyed the large pool. Overall staying property was a great value for what we paid and we would definitely stay again.
Suggested areas of improvement.
A member of our group had an accident caused by the lack of maintenance of the irrigation covers that are in the middle of the walkways. It crumbled when stepped on causing multiple lacerations on their leg.
Lack of internet bandwidth to support our group’s needs. Internet in room only usable in the middle of the night.
The lack of a cable TV package or any broadcast or alternative TV signal made the televisions unusable.
Insufficient water pressure in one of the three bathrooms.
Jonathan
Jonathan,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 12 日
Bien solo si les falta hacer limpieza todos los días por qué solo lo hacen cada tercer día
Flor
Flor,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 9 日
Un lugar agradable y bonito !!
Oscar
Oscar,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 8 日
We stayed at Casa Kaoba for 3 nights while in Playa del Carmen. I was pretty impressed. The hotel is beautiful and clean. we stayed in one of their larger rooms with a kitchen and patio on the first floor. Beautiful and spacious. The pool is huge, and their Pool hours are great. I would only suggest they invest in better mattresses, but otherwise for the price, I definitely recommend. It would also be nice to have more breakfast options.
Will definitely return.
Francisca
Francisca,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 4 日
Todo excelente como cada visita, quinta ocasión con ellos, gran atención de su personal
Gaston
Gaston,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 3 日
Muy descuidada la habitación, el desayuno se sirve a partir de las 8 y de muy mala calidad.
Al momento de hacer el check out nos dicen que tenemos que esperar a que vayan a checar la habitación...
Jose Leopoldo
Jose Leopoldo,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 3 日
Good service. We got the whole duplex bungalow for ourselves with breakfast included
Definitely a great deal and a must return if we go back there
chayanee
chayanee,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 31 日
Personal poco amable, no se les ocurra comer en el restaurante... pesima .. malisima y cara .
Jesus Israel
Jesus Israel,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 30 日
Nos gusto la instalacon, el personal muy amable, y la ubicacion cerca de todos los parques, todo a menos de 10 min, el precio bastante accesible, lo que no me gusto es que en la habitacion se va mucho la señal de celular y el agua y cafe que ofrece el restaurant durante los desayunos incluidos malisimos...el desayuno bien!
MARIA
MARIA,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 29 日
Félix antonio
Félix antonio,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 29 日
Paulina
Paulina,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 28 日
Friendly staff. Love the property decorations and garden and the best for us is that if are 5 in your family they can stay all together in the same room (they're big!!) Breakfast is good. Easy Check in and check out. If you need to message the hotel they will answer and help you. We'll be back and of course we recommend.
Jose
Jose,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 28 日
Enrique
Enrique,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 26 日
Just ok
Rodolfo
Rodolfo,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 25 日
The Pool was lovely, breakfast was good, great staff.
Stefanie
Stefanie,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 24 日
Patio door lock didn’t work. Restaurant was closed for supper.