Staff were very nice and quick. We stayed for 2 nights we did not need room services. Room was pretty clean, I did find some hair on the bed spread and in the tub. Outside the room were stairs and they did not seem to get vacuumed the time we were there, small confetti hearts from a room across the hall were spread all over the whole duration of our stay. Coffee and breakfast was not great. Beds were comfortable. It was the coldest weekend of the year and the furnace was on and off non stop and made a ton of noice with grinding and squealing all night. The room would get very hot then cool...on and on all night. It is a typical hotel with thin walls, the second night we were woke up by the next room over, their baby was crying, not a big deal we love kids and are parents so we get it. Hot tub was deep, hot, and powerful jets, my husband loved it. Shower was hot, not much pressure but was good. There is body wash and shampoo provided. We did not use these. Towels were fresh and soft. Bathroom was very tiny but again not a big deal. Check out was great, we were text a message that morning and we told them what time we were checking out and dropped off our keys and on our way. All in all, it isn't a bad hotel. The furnace was the most annoying part.