4/10 一般般
2026 年 1 月 12 日
We booked Diamond Club service but it is not worth it at this property. Although our butler team were lovely and friendly, management changed, limited and restricted the permitted services part way through our trip without explanation and adequate communication. In our first 4 days, our butlers were unable to secure any reservations at specialty restaurants. Butlers were not able to book reservations for the week although this was previously allowed, so we were often left without reservations. On arrival, the buffet had run out of food by 7:30 pm and a staff member stuck their ungloved finger in a hotdog and put it on my plate. No food was ever served hot, everything always arrived cold or tepid. We had reservations cancelled and most of the menu was unavailable. We were also seated for a 7:30 reservation at 9:30. New Year’s Eve, everything was an upsell and there wasn’t enough food. Most of the staff are super friendly but those that aren’t, have the bigger impact. One Diamond Club front desk employee was. consistently rude and unhelpful. We asked to speak to the resort manager several times and she never contacted us and avoided us for our entire stay. One of our rooms was damp and mouldy. One of our rooms had a leaking sink that was not repaired and couldn’t be used. We often didn’t get clean towels or soap even when we requested them. We had things stolen from our beach chairs. We will not stay at this Royalton again and do not recommend it to anyone.
Corina
Corina，14 晚家庭旅遊
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