They originally put us in the second building on the top floor on opposite ends of the building, which was fine, until we got there and the elevator didn’t work. Okay, no big deal. After carrying 2 car loads of items up 3 fights of stairs with a toddler I go to check on my mom in her room only to notice there was mold EVERYWHERE. So after talking to the agent running the front desk, who was so friendly and very clearly overwhelmed, he switched my mom into the main hotel. Cool problem solved. Then I went back to the room reserved for my family of 4 only to find the room was filthy and when we shut off the light, the lampshade was also covered in black mold. If that’s not bad enough, my husband woke the next morning to find roaches in our bathroom. We then talked to the desk clerk and she was so wonderful! She immediately took our concern and did everything she could to make it right. The point is that no one seemed surprised by our concerns and that’s a problem. Decently priced should not mean allowing people to stay in conditions that could cause people to get sick.
