The hotel’s proximity to the tower and the friendliness of the staff were the only redeeming features of our stay. Unfortunately, the rest of the experience fell short of expectations.
The property itself is noticeably dated and in need of renovation. Breakfast was chaotic—poorly organised and almost comical in its execution. The quality and selection were disappointing (3/10), with miniature hotdog-style sausages and bacon floating in oily water. If you do attempt breakfast, go early; the staff struggled to keep up with replenishments.
Our room was booked as a family room with two singles and a double, but we were given a double bed and a sofa bed, which was extremely uncomfortable—especially for our teenage son and daughter. Reception informed us there were no alternatives, and the only option offered was a second room at an additional €187. We had no choice but to make do.
A word of caution regarding the shop on level 2: it’s not operated by Novotel. It pre-authorises €50 to unlock the fridge and supposedly tracks what you take. However, even briefly touching an item adds it to your basket, and there’s no way to remove it. When I approached reception for a refund, I was redirected to the restaurant, where I was simply handed an email address. To avoid further hassle, I accepted the unwanted items.