1. The staffs not very tentative to our needs, gave poor instructions to room. We were looking for 16th floor and the elevator only has15 floors.
2. The lights in the room very dim and some lights didn’t even work.
3. The TV connection was not stable and hang at times.
4. The water pressure sometimes passable and often weak.
5. We stayed for 4 nights and only got 2 bottles of water the first day. It was not refill on daily cleaning.
6. The coffee was bad.
Overall, I expected more from W hotel.
A Sheung Yan
A Sheung Yan,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2022 年 1 月 6 日
Worst hotel I’ve lived in my life, sofa is broken, I asked them they said they are going to get new sofa later on, so what about me ?? My room is not on sale or anything, and 2 bedroom 1 bathroom should be point out before booking this room because 1 bathroom is not enough, and everything else is expensive at this hotel
Really lovely staff and great rooms. Will stay again for sure
Charles
Charles,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 15 日
Esmeralda
Esmeralda,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 2 月 24 日
Catherine
Catherine,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 5 日
The hotel was fantastic. The staff was so kind and always willing to help or offer assistance. We use the valet parking 1 day and would recommend that if you're renting a car. The pool area was beautiful and clean. Every day our room was cleaned, bed made, etc. I used the gym two days and it was spotless! Overall, a great stay!
Rachael
Rachael,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 4 日
Andrew
Andrew,4 晚旅行
Orbitz 真實旅客評語
10/10 好極了
2025 年 1 月 25 日
Excellent property and staff
Suzy
Suzy,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 14 日
murad
murad,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 8 日
Grace
Grace,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 7 日
An amazing place with even amazing service
Amazing stay . One of the best in recent times . Wonderful service right from reception to valet to house keeping . Great location and quiet and peaceful . Easier access and after my recent miserable Hilton experience this one was a blessing . Thank u the whole team at W