Pick up from the airport to Doubletree was a nightmare especially after coming off a 9 hour flight you don’t expect to wait 1 and a half hours and when it did arrive it took off before anyone could get on. I had to take an Uber with another couple waiting for transfer bus.
The room overall appearance was very good. However, although the bed was made up beautifully. It was clear when the covers were pulled off that the sheets hadn’t been changed.😩 The skirting boards were extremely dusty. And the lift going to and from my floor was noisy.(Due to age I guess).
Once I was given clean sheets I had change the bed sheets myself. The bed itself is perfectly comfortable to sleep on.
Food was tasty a little pricey but nonetheless good.
The restaurant staff and bar staff are the warmest. They paid attention to details and went beyond the call of duty to ensure that I was happy with what I had ordered as well as making suggestions. When appropriate.
Tax and service charges are added to everything!
Cheryl
Cheryl,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
bueno
bueno
nelly
nelly,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 21 日
Will still again
Amazing staff. Beautiful hotel. Great food. Great location
Oveta
Oveta,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 20 日
I arrived after 10 pm . No restaurant open . Walked to the store and returned. Surprise !! No mini refrigerator in the room.I have stayed many times with zero problems! Please fix it !
leslie
leslie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 16 日
Sherman
Sherman,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 7 日
spyridon
spyridon,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 1 日
Aweful and not Hilton or Doubletree quality
From the minute, I got here it was nothing but horrific experience. I used my Hilton rewards app to access my room. The room did not have AC. I tried calling the front desk and nobody was answering. I spoke to the room attendant in the hall and she said AC has been down for three days so I went back down to get another room also because the room I had was not an accessible room with a handheld shower which was necessary so they moved me to a new room after I stood in line for 10 minutes as he assisted other people with their problems. There were two people at the front desk, but the one didn’t seem to know what was going on. I got my new room. The AC was still not working in that room. The bathroom was also not accessible so I complained again. They sent an engineer up and told me I had to move again. Still no air conditioner the bathroom was correct but now there was no refrigerator in the room and there was a wad of gum on the floor next to the desk. Every time I had a situation, I tried to reach out, and there was no answer. When I contacted the hotel, asking them about their airport shuttle I was told just stand there and I would get picked up. But the first time it went by. It just drove right by me. I called the hotel and there was no answer. In Miami officer assisted in flagging down the driver the next time they came around so I ended up standing there for over 45 minutes waiting for a shittle
Thomas
Thomas,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 30 日
Hot Hotel
Room never got cool enough to be comfortable. Very poor air flow.
Ward
Ward,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 21 日
Hotel estratégico para compras no Dolphin Mall. Quarto amplo e cama muito confortável.
Bruno
Bruno,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 18 日
NO Good
Paul
Paul,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 15 日
Helen
Helen,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 13 日
A little annoyed
First, we stood in line for over 30 minutes with only the 1 guest ahead of me. Not sure of the issue but waiting that long was ridiculous when it was almost midnight and I needed to get sleep to get to the port the following day. Not to mention it must of been prom or a dance when the kids were exiting they were so loud and noisy. The room we thought was fine until the toilet wouldn't stop making sounds. We hadn't used the toilet. After speaking to management we were moved to another room. I was greatful but that meant I didn't get to sleep until after 12:30am. The second room was quiet. I did ask for extra cookies when at the front desk since I had to wait so long and the girl seemed irritated that I even asked her that.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 8 日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 2 日
NELLY
NELLY,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 1 日
It was semi clean. The restroom had leftover used bar soap in the shower and hair in the shower. The room did not cool off enough. Also there was a mildew smell in the room.
Debra
Debra,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 25 日
Zachary
Zachary,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 24 日
Correct pour le prix
Les chambres sont vieilles.
Parking payant.
Livraison colis payant.
TAMA
TAMA,7 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 24 日
Dirty smell
Room had a smell to it, like old or humid ,needs updating
GABRIELA
GABRIELA,4 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 17 日
Fraud actions
Do Not stay here. They took my credit card number and went shopping spree. They spent over $2500. Fraud