Lovely staff and overall a pleasant stay. Lots of (free) parking available and the hot chocolate in the lobby is great!
As mentioned in several other reviews, the walls are very thin and not very noise proof. Louder conversations in adjacent rooms are very audible.
Also worth flagging for families - there are no travel cots available, despite booking sites saying otherwise. It was a good thing I'd messaged in advance to ask otherwise we would've shown up without one, since our booking specifically said we'd have one with our room. When I asked about this the hotel said they didn't have them anymore due to furniture upgrades (I don't understand this; why don't you just get some new ones then??), and that a cot also wouldn't fit in our room (junior suite) due to the layout. We were however able to fit our own travel cot in the room with no problem just by moving the coffee table.
Anyway, just seemed to be a larger hassle than it needed to be and I don't understand why a family-friendly hotel doesn't have cots for babies.
Emma
Emma,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月22日
Bill
Bill,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
Tina
Tina,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
heidi
heidi,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Very clean rooms!!
Ryan
Ryan,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Bernard
Bernard,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月27日
Very unhappy regular customer
I was forced to put a deposit on a cc despite being a very regular customer as well as offering calf for a deposit so that I could get it back immediately when I check out I was refused that option I can't exactly afford to have hundreds and hundreds of dollars on hold on a credit card and then maybe never see it for like 27 or 30 or 40 days cuz that's what always happens to me. And of course this is no different as I still haven't received the deposit back even though they say that they voided the transaction. Here's an idea instead complete the transaction then issue a refund for the transaction and I would have the funds immediately. But they don't seem to understand that instead they want to hold your money forever. I've been a regular customer Hotel Zed and accent ends for a very long time a very regular customer that used to be afforded the option of not putting a deposit down and suddenly now I do and for no reason. I won't be staying here again and I may not even stay at hotel Zed again because of this. Also want hotels.com it says that a credit card is needed for incidentals but doesn't say for how much doesn't say they're going to charge it ahead of checking out it's only supposed to be charged at checkout.
Kelly
Kelly,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月30日
Really really good Hotel for the price. Very clean very comfortable very friendly people close to everything.
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Great place. Clean, convenient, and super welcoming staff! Loved the duck haha
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
Minvir
Minvir,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月18日
Jacqueline
Jacqueline,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月6日
Ray
Ray,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月2日
Muy recomendable limpio y bien ubicado si quieres tomar el ferry
Omar
Omar,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月30日
Judy
Judy,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月30日
Great room, easy to access location. The ducks were a fun feature.
Mark
Mark,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月29日
betty
betty,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月29日
Another great stay. Nothing is cheap in this city but this place is worth the cost.