We recently stayed here for our silver anniversary, and thoroughly enjoyed our stay. From check in to check out the staff were friendly and helpful.
The room (deluxe king) was of a good size with fantastic views across Leicester Square. The bathroom as also well proportioned with a large shower which had both a waterfall head above and a convention hose attachment for the harder to reach area's.
The room was clean and nice and cool during the heat wave thanks to the aircon, which was a god send. The bed was huge and really comfy.
Breakfast was the normal buffet fare which was enjoyable but unexceptional. Let down even further by the lack of plant based options available. My partner is vegan and there was limited options, we were told on our last day that the kitchen could prepare hash browns and vegan sausages, Why is this not publicised in the dining hall?
Similarly we requested plant based milk for the room only be delivered more dairy milk. I tried to explain that I had requested dairy free but it was impossible due to them not speaking or understanding a word of English.
Apart from the lack of plant based option, we had a really great stay, and I'll say it again the staff were fantastic, especially Cyril from the breakfast team.