Our room was situated right next to the air conditioning units, which were extremely loud all night. A young couple were riding bikes and yelling late into the night. One of the ladies at the front desk told us we didn’t need to book the complimentary shuttle to Universal, but the driver was not impressed that we hadn't booked. She also seemed annoyed like we were disturbing her day. The lady who we first met at the hotel was very pleasant, friendly, and helpful, unfortunately we didn’t see her after check in. It is only a 25 min walk to Universal, so it wasn't far to walk back late evening when it was cooler.