倫敦 - 肯辛頓高街假日飯店

職員態度欠友善，not helpful

地點方便，但職員態度欠佳。 因為入住8天，第1天入住時發現冷氣機很嘈，希望更換房間，職員口頭答應了，但遊覽完回酒店後發現所換的房間更細，連行李箱也沒地方開，經再三理論及要求下，第二天才成功更換另一房間。過程中職員的態度不太友善，亦不樂於提供協助，解決問題。

1 晚家庭旅遊, 2018年07月28日

Hotels.com 真實旅客評語

Friendly staff; good location

Staff were all very friendly and helpful. The hotel is only a few minutes’ walk to the Tube station in central London. Our family of 3 all stayed in the same room; not very spacious but still comfortable enough.

Chi Chiu Clarence, 5 晚家庭旅遊, 2018年07月02日

Hotels.com 真實旅客評語

Absolutely diabolical. Having checked my reservation with the Hotel and received a reply I travelled over 75 miles to arrive at The Hotel. I was politely greeted at the door. only to find the Reservations Manager refused to accept my Reservation he said " it is Tier 4, and not a holiday" I duly informed him I was not there for a Holiday and explained as to why I had the reservation, he was still insulting and objectionable so I politely left. May I suggest that you remove Holiday Inn Kensington High Street London , from Expedia. I would not recommend anyone to stay there especially not if necessary. A most unpleasant experience.

Susan, 1 晚商務旅行, 2020年12月23日

Expedia 真實旅客評語

Serene stay

All staff were great friendly and efficient. Ali stands out as going the extra mile from the bar The spa facilities were lovely

Andrea, 1 晚旅行, 2020年12月04日

Hotels.com 真實旅客評語

Anna and Federica were great at reception.

Arvydas, 1 晚旅行, 2020年11月14日

Hotels.com 真實旅客評語

A modern day Fawlty Towers

Rude staff. Badly advertised. Will be contacting Hotels.com by email.

Simon, 6 晚旅行, 2020年11月02日

Hotels.com 真實旅客評語

Mr

Everything was great

Sonny, 2 晚家庭旅遊, 2020年10月30日

Hotels.com 真實旅客評語

Tiny bathroom and sink in a shower room 😞

Hotel was a lovely with very welcoming and pleasant staff on arrival. We had booked a standard room with double bed but asked if there was any option of an upgrade as the weekend was for a birthday celebration. The reception staff arranged this and asked us to wait in the bar for an hour while they arranged a different room. We arrived at the room which was apparently a superior room, very clean however small with a tiny bathroom. The sink was so small you could barely wash your hands never mind brushing teeth or having a face wash. The room had a bath which was small and the shower screen on the bath was next to the tiny sink creating a really small and unsafe environment. When we brought this to the staff attention who said there was no other rooms available although the hotel was only using 2 floors and not all full. The next day the manager allowed us to look at other rooms showing us a standard room which actually had a bigger bathroom than the superior room. This was very frustrating for us as we was only staying 2 nights and would have been just easy to leave us with the standard room. Very disappointed with this and wouldn’t really chose this hotel in the future.

David, 2 晚旅行, 2020年10月30日

Hotels.com 真實旅客評語

Great hotel, very clean

The entire hotel was spotlessly clean with lovely interior, comfortable beds, friendly staff and great breakfast. Also very convenient for tube station

julie, 2 晚家庭旅遊, 2020年10月28日

Hotels.com 真實旅客評語

The hotel was well placed for local travel. We enjoyed our stay but felt the extra £20 for breakfast was expensive so we ate out at a quarter of the cost. The staff and facilities were very good and i wouldnt hesitate to say here again.

Stephen, 2 晚家庭旅遊, 2020年10月28日

Hotels.com 真實旅客評語