The hotel facilities are great. The overall services are excellent, especially bellman Ricky and doorman are very helpful. But the recep desk has some issues there. Checked me into a dirty room (being cleaned), and no apology from anyone from reception !
Load music due to concert in Hyde Park till after 10pm were not warned about this when booking
Michael
Michael,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 29 日
Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London
said
said,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 21 日
JW Marriott Grosvenor House London is located in central London with an excellent location. Both the hotel and the service were phenomenal.
Rizwan
Rizwan,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 4 日
Very good
Karl
Karl,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 3 日
Mohamed
Mohamed,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 23 日
Location in Mayfair and great staff
Gregory
Gregory,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 21 日
Faisal
Faisal,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 3 日
Wassim
Wassim,4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 3 月 31 日
Very very bad customer service and zero service recovery. Won’t ever stay here again
Lakshmi
Lakshmi,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 3 月 26 日
The booking and check in process were disappointing. Our fully paid for room was cancelled hours before we arrived and it took them close to 2 hours to give us a room - 2 hours after the check in time of 3 pm
The TV and phone in the room didn’t work
Lakshmi
Lakshmi,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 23 日
Yank in England
The rooms were more than nice. Staff was the best I've ever encountered at a hotel. JW Marriot never disappoints.