Front desk was great when we needed to swap rooms, breakfast was amazing
Amber
Amber,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 29 日
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 26 日
One elevator was told last night the stairs was off limits and it was storming and was wondering what happens if no electricity.
Trena
Trena,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 25 日
Paul
Paul,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 25 日
Go somewhere else!
The floors were so stained. The place felt incredibly dirty. At 10:30pm the lobby was so full of people and loud. The bathroom door was broken. We called and asked for more towels, they were never brought up. It was a pretty miserable stay for our family.
Gloria
Gloria,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 25 日
So helpful
I took 2 small children, 1 was under one and when I asked for extra pillows to avoid her filling of the bed they where more than happy to help.
Crystal
Crystal,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 18 日
My room was never cleaned the whole three days I stayed there and our sheets were never changed and when I asked for them to be changed they took the sheets off and expected us to sleep on the mattress cover.
Ylicia
Ylicia,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 12 日
Erica
Erica,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 12 日
Leslee
Leslee,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 11 日
Steven
Steven,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 29 日
Thressa
Thressa,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 29 日
Paula
Paula,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 29 日
Hillary
Hillary,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 23 日
Kelli
Kelli,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 21 日
Maybe we just have bad luck?
We arrived to the hotel and the customer service was….. different? Everyone behind the counter seemed bewildered. The property itself was older but had some renovations and was nice. But we soon discovered there was some sort of tournament that weekend because there were kids soaking wet from the pool running and screaming barefoot EVERYWHERE at all times of the night with no supervision. We get into our room only to realize there is no hot water. So back down to the desk we go. They tell us they’re working on it. It never got fixed. So we took cold showers all weekend and They refunded us for ONE day of the trip. So much for a kid free relaxing birthday weekend away.
Mollie
Mollie,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 20 日
Good service- not great hotel
Our first room had pee on the pull out sofa bed. Customer service was quick to get us moved though. Shower water was hot or miss on heat- not sure if it’s a shared piping system and dependent on others not using it? The food was okay- milk was expired and sour.
Service wise- Everyone was kind and helpful.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 13 日
Myriam
Myriam,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 9 日
Rick
Rick,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 5 日
Brandon
Brandon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 31 日
Alan
Alan,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 31 日
Horribly rude/insulting desk/maintenance staff
At arrival found suite temperature 67 degrees. We reset thermostat to 72. 1 hour later suite temp 66 still blowing cold air from register. Asked for help. Maint. person told us we could only have cool or heat which did we want (ridiculously ignorant of how that equipment works). He removed an access cover and reset something on the unit. Woke up to 80 degrees and still blowing hot air. After almost 24 hours and 3 different maint workers the thermostat was finally able to control the room temp. All 3 maint people treated us as if we were idiots and did not know how to set a thermostat. They removed the ceiling cover to the equipment twice and switched something and made the issue worse. The 3rd person almost 24 hours into our stay called someone who was able to explain to them how to fix the issue in the unit in the ceiling. During this time the front desk staff and maint people treated us rudely and as if WE were the cause of the problem. Then 11:00 pm Sat evening the fire alarms went off, then stopped, and then shortly went off and stopped again. After about 10 minutes a maint. worker came out and yelled from an interior balcony to all of the people standing on the balconies outside our rooms that there was no problem, it was just the Fire Dept. "messing with stuff." Obviously a LIE. No FD comes to a highly occupied hotel 11:00 pm on Sat to "mess with the alarms" There were no FD officials observable to give an all clear. We were treated so rudely by poor staff.
David
David,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 31 日
Customer service lacking
The hotel is very spacious and clean. Excellent comfort. The problem with this stay was the unexpected late check-in with nothing offered for the trouble. We arrived at 4pm to check in and were told that our room wasn’t ready and that it wouldn’t be ready for 30 minutes to an hour. They said they would call when our room was ready. One hour and fifteen minutes passes with no call so we return to check in and our room is ready. No call. No discount or offer of a late checkout.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 30 日
Went to check in around 7:00 pm and they didn’t have a room available and ready for us. The front desk manager was very rude, hostile and disrespectful. Awful service, awful staff, awful accommodations.