Very terrible experience that I never had before.
I can’t sleep every night as I was wake up by the noise. Someone/ something upstairs knocked the floors heavily at daytime, midnight & early in the morning
I had a really bad experience staying at the Holiday Inn Hotel Oxford Circus in London this time. Our room was in a worn out condition. It was dirty and looked worn out needing renovation. The ambience was very noisy from the renovation work in the rooms above. Alarm was rung early in the morning at 6am. I tolerated all these for 3 nights and decided to complain to the hotel. Andrew, the duty manger was aware of the incidents and agreed to change our room to a higher floor in order to avoid all these disturbances. He admitted that renovation work has been undergoing in the above guest rooms. He also added that Hotel.com should know about the renovation.
I have been a loyal patron of your company for many years. No information on the hotel renovation work was mentioned when I made the booking which is, to me, unacceptable. I don’t mind to pay more for a tranquil stay in a proper decent hotel room. I believe any hotel room under this situation should not be sold.
Some refurbishment on going in reception, however overall a pleasant stay and a great location
John
John,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月31日
Nathaniel
Nathaniel,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月28日
Business trip
Great location , brand new refurb , no dining facilities that i was not pre warned about. Good room and very clean.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月25日
Holiday inn Oxford Circus
Good stay, was a little noisy the first night as something was banging on the external staircase but other than that very pleasant.
Ryan
Ryan,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月24日
Great staff, but price didn’t reflect premises
Staff were excellent but the premises was under renovation and so did have the cleanest of receptions or walkways, restaurant was closed and closed off areas which made it difficult to navigate. Due to this the condition of the hotel did not match the price per night.
But to repeat this is not a reflection of the staff as they were excellent!
Jack Daniel
Jack Daniel,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月22日
Martin
Martin,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
One-nighter
Julie
Julie,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月20日
Helt greit
Service innstilte og hyggelige ansatte. Det var mye oppussing på deler av hotellet, så frokosten var stengt.
Adrian Mathias
Adrian Mathias,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月20日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月19日
Rabia Noor
Rabia Noor,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月18日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月17日
suyong
suyong,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Mandy
Mandy,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Mouez
Mouez,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月15日
Incorrect room allocation
We booked a room with two double beds and were put into a room with one double bed and a sofa bed that had not been made up and did not have any bed linen. We were told that there were not any rooms available with two double beds, despite that being what we booked. We were then moved into a room with two double beds.
Eliot
Eliot,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月15日
Eine Baustelle
Das Hotel wird gerade umgebaut, daher zZt nicht empfehlenswert.
Bettina
Bettina,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月14日
We had a good stay but found when we arrived at the hotel it was being refurbished and there was no breakfast available because of this. We would not have stayed if we would have been made aware of this when booking.