Bar/restaurant was terrible from food/drink selection to service. I had to get out of my seat to go get help twice. Ordered rare steak, got well done. Given free appetizer but never served. Nothing but low grade american beer. Only single wine selection, Cabs. Only red Cab alternative was not available. No draft beer. TVs is bar only played infomercials and hidden behind weird blue screen which made them hard to see. No lunch service. Coffee machine in lobby never had cups. Dripping sound in the ceiling. Loud refrigerator in room. Labels on shampoo botels are not ADA compliant, very hard to read without glasses, and containers were super small. Room thermostats are locked. You cannot change the temperature at all. I travel for business and this is by far the worst hotel i have stayed in for years.
James
James,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月7日
Great stay
This is our go to hotel when visiting NYC. Clean, comfy and friendly staff.
POOL IS CLOSED FOR RENOVATIONS.
Disappointed this time around as the pool was closed and it was not advertised anywhere. The pool is a big hit with the little ones.
Mel
Mel,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月4日
HARRY
HARRY,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月4日
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Amazing
Great location, right off of exit. Close to New York and New Jersey. Hotel was excellent, clean and friendly. Never had to wait when requesting items from front desk. Would stay again.
Carola
Carola,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月1日
Ruth
Ruth,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月27日
Maleeha
Maleeha,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月16日
Forever silver
Forever silver,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
Mary
Mary,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月6日
Vipul
Vipul,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月4日
Pool not working, door lock not working, toilet was blocked
Cynthia
Cynthia,1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月3日
DO NOT STAY HERE
Absolutely horrible! No water at all. Then after 4 pm on Saturday, the water was reconnected. There was no hot water. The hotel had an event. It was unbelievably loud until 3:00am - nothing works! They took credit card information by hand. They offer nothing to compensate. Hotels.com should not have this hotel as part of their network. This place should be out of business. It was filthy!
Demetrius
Demetrius,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月3日
Jenna
Jenna,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月1日
Good hotel for location needs some updates
The pool was being renovated which was really sad for our kids. The JCC next door did offer pool services for a fee and very small windows of time so we didn’t get to use it. The ice machine was broken so walked all over the hotel to go to the one that was working. Overall it was nice and I think some updates would make it better. We were there for Halloween stuff and it was a good location to sleepy hollow just a lot of traffic. Our toilet ran alllll the time too and when we flushed the toilet it made a VERY loud noise. Some updates would be great.
Eugene
Eugene,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Christine
Christine,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月25日
Matt
Matt,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月24日
Sleepy Hallow showing its age.
The hotel is showing its age. The furniture is a bit shabby. Old style bathroom facilities with the sink in the room with the toilet. The TV had a hotel wide issue selecting channels for a few hours (not weather related). There would be a charge to get a microwave in the room. Desk personal were not friendly or helpful.
We requested a late checkout (1.5 hour) due to a doctor changing the time of an appointment. When I called the day of the reservation, I was told that the desk could determine if we could get the late checkout when we checked in and they could not answer the question over the phone. When we checked in we were informed there would be a charge.
Ritch
Ritch,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月20日
Great staff
Someone messed up my room. I booked a Garden double in July and came into the hotel early on check in. My room was confirmed at that time and I said I would come back after 4pm because I refused to pay the ridiculous fee of $50 for early check in. When I came back my reservation had been moved to the day of check out and my room rented to another. The hotel was full and the Desk clerks Gregory and Arion were able to get a room that had been out of service ready for us. If not for them our weekend could have been ruined.
Kim
Kim,2 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月20日
No Advance Warning that Services Unavailable
The hotel did not tell us in advance that the pool would be unavailable during our stay. Nor did they give us any warning that they would not be serving dinner on the night of our arrival. We particularly booked this hotel in order to have dinner prior to leaving for the Pumpkin Blaze on Friday evening. Most disappointing.
David
David,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年10月20日
Hopefully the new renovations help
The front desk bar and bistro workers we all very pleasant. The room was not super clean. The lights and tv remote were dirty. There was very little hot water for showers. And the vent/fan in the bathroom didn’t work and was also falling out of the ceiling
Carrie
Carrie,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月20日
3 strikes no pool ,no elevator no shuttle,
Friendly staff and helpful.the room wasnt as descibed on site.The room was quiet had a good sleep.No free coffee or breakfast
The kids were disappointed with no pool. The town was very nice,good for one night geyaway.
.
R
Hope
Hope,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月19日
It was a amazing hotel, the staff was great and friendly, the room was nice.
Terry
Terry,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月15日
Disappointed
Lobby first impressions was amazing, being booked by the stair and the doors going outside not so much. We could here people going up and down the stairs, the outside door slamming shut. People walking down the hall at night had absolutely no respect for others in the hotel, talking obscenely loud on speaker phone, yelling at their kids. We will not be staying here again