Having read mixed reviews of this property, I was unsure what to expect. Check-in was outstanding. The clerk was affable and knowledgeable. He ensured that I received my Bonvoy benefits, which included a $15 food credit.
The room was comfortable and well-designed. Others commented that a coffee maker was not standard, but I requested one on check-in, and it was there five minutes after I arrived in my room. The view was poor, but I got a good price on the room, so I wasn't too concerned.
Breakfast a la carte was a good deal, but the breakfast sandwiches were re-heated and not particularly tasty. A bagel was a little better but still bland. The free coffee was excellent. I did not buy the breakfast buffet, which was too expensive and not particularly exciting. Snacks were well priced. I had one beer at the bar, and the price was quite fair.
I found the gym to be more than adequate. The entire structure was clean and well-maintained. Room service was outstanding. The cleaner assigned to my floor introduced herself, was polite, and offered to help in any way possible. Once I asked her to make up my room while I was at the gym, and she did as I asked. As a solo business traveler, the main need was a change of towels, and that was nice to have done in the short time I was away.
The location is excellent. The hotel is halfway between the Washington Convention Center and Dupont Circle. Walking along the Massachusetts Ave. corridor is easy. The area gets good street traffic.