布恩納維斯塔奧蘭多湖喜來登飯店渡假村 - 奥蘭多

这个酒店在他真正做到专业前我是不会再去了，1个月的美国迪斯尼游轮游以此作为结束，留下了最后的败笔，预定的是能住4个人带儿童上下铺的家庭套房，结果晚上将近11点到酒店后告诉我因为空调今天坏了，只能先住别的房间，我想问我留了那么多的联系方式，你们就不能提前通知一声吗？11点了，带了9件行李搬下车了，你让我还有别的选择吗？结果给了一个带沙发床的套房，一夜我就在被翻身时沙发钢丝的“呲呀”声吵醒。第三天中午给孩子要意大利面希望送到房间，打了两遍没人接电话，只好去餐厅，餐厅服务员倒是爽快告诉我15分钟送到房间，结果快30分钟了也没到，我打电话问，接电话的告诉我“almost done”，然后2分钟后打给我，告诉我“意大利面不在他们中午的菜单上，需要给我特别制作，大概15分钟”，结果最后我两个孩子在房间都快睡了，我只好领着他们去餐厅吃的。各位这个酒店真的和我在中国住的sheraton两个世界，简直不敢相信我是不是看少了酒店的字母，住错遇到假Sheraton了。在他们改善服务质量和标准之前，我和我的家人与朋友会极力抵制这种挂着大牌但是服务低劣的酒店。

Very nice location and super close to Disney. Very nice pools and staff were amazing. Only draw back is some of the areas are a little dated and in need of refreshing or updates. Parking was a little expensive as well but on par for other hotels in the area. Overall though we will definitely stay there again if we do another trip to Disney

The entire stay was amazing! The last night, I lifted the covers away from the sheets and the bottom side was dirty. It has black stains all over it. It was gross and I wish I would have seen it earlier. Overall the rest of the stay was great and the staff was amazing. The cleaning crew should double check before turning rooms over.

Toilet had mold in it, as did the underside of the sink. Pool area not the cleanest. Lobby nice, easy access to attractions in Orlando.

The only part we didn't care for was the poor service at the pool grill bar. Not very kind attentive bar tenders and we're pretty unorganized. Our stay was enjoyable other than those couple of hours.