I wish I have chance to visit the hotel but I didn't due to booking mistake.
The Hotels.com and hotel staff are helping me for the cancellation refund and I hope to have further progress since there is not much new so far.
HuanYu
HuanYu,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 6 日
Visit was exactly what i wanted, hotel was very comfortable and had everything i needed
Robert
Robert,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 4 日
Angeline
Angeline,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 1 日
Sharon
Sharon,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 23 日
Peter
Peter,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 21 日
Anthony
Anthony,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 19 日
Andy
Andy,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 17 日
Comfortable hotel
A comfortable stay
Malcolm
Malcolm,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 12 日
Lydia
Lydia,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Sam
Sam,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 9 日
Garden room not offered
Booked a garden view room and was given a room overlooking a roof. Asked at reception but wasn't changed.
Nicole
Nicole,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 8 日
Daniel
Daniel,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 6 日
OK but…….
Room was clean and tidy but smaller than expected and the bathroom was clean. However, there were only 3 incidental side lights and no centre lights so the room was grossly underlit making it almost impossible to apply makeup.... Staff were all charming and helpful.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 3 日
Terrible service
Book through a 1/3 party, on check out I was refused a reciept. Informed to speak with reservations. Tried multiple times to contact reservations, with no sucess. Since this was a business trip, my company accounts have reused to inburse the costs without a invoice.I am a hiton honours member, but will not be staying in any hiton hotel again.
David
David,3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 2 日
David
David,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 31 日
Hotel was stunning both inside and outside and the staff were really friendly and polite nothing was too much trouble. Bed was really comfy and breakfast was excellent would come back to stay next time we are in Chester. Great location 5 minutes from motorway and only a few minutes from city centre and the zoo which is why we visited
Joe
Joe,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 31 日
Hotel
Hotel was nice. Hotel is modern and looks like it has recently been refurbished.
Our room wasn't cleaned even though we left for the day at 11.
Mike
Mike,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
From the moment Frank greeted us we had a fabulous stay. All the people we encountered (especially the front desk ladies and Frank) took extra interest in my daughter to make our stay something special for her on her big girl weekend away. Thank you.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 24 日
Gary
Gary,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 22 日
Sam
Sam,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 18 日
Mark
Mark,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 15 日
Great hotel let down in two areas
The standard of the hotel is excellent. They have a great courtyard in the walled garden. They are let down in two areas. 1 the guest WiFi is the worst I have come across in any hotel. We were on floor two and we kept being thrown out of the WiFi every two or three minutes. 2 We had your chicken pate in the restaurant. It said on the menu something like with warm sourdough bread. It came with 3 slices of french stick that had two griddle marks on them and they were so cold that they had been pre-prerared and just come out of a refrigerator. All the other food looked like it had been heated up from pre-prepared chilled food. The pizzas looked as though they had been cooked from frozen. Get these two things right and They have a great hotel there.
Norman
Norman,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 30 日
Room was freezing. Very uncomfortable.
Steve
Steve,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 24 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 23 日
We had lovely stay. The staff at checkin were friendly amd helpful. Our room was tidy and the little extras like a small fridge, iron etc came in useful. We bought some time in the spa area which was very nice. The aroma room and open air spa pool were especially nice. The swimming pool is quite narrow so if you are intending to swim laps you might struggle when busy as it can only take two swimmers comfortably. The breakfast and evening meal were served promply and we had great service. The pepperoni pizza and the porridge were particularly enjoyed. In the hot weather the a/c theoughout the whole hotel and in the room were appreciated! We would definitely stay again