I wish I have chance to visit the hotel but I didn't due to booking mistake.
The Hotels.com and hotel staff are helping me for the cancellation refund and I hope to have further progress since there is not much new so far.
HuanYu
HuanYu,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 12 日
Lydia
Lydia,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Sam
Sam,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 9 日
Garden room not offered
Booked a garden view room and was given a room overlooking a roof. Asked at reception but wasn't changed.
Nicole
Nicole,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 8 日
Daniel
Daniel,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 6 日
OK but…….
Room was clean and tidy but smaller than expected and the bathroom was clean. However, there were only 3 incidental side lights and no centre lights so the room was grossly underlit making it almost impossible to apply makeup.... Staff were all charming and helpful.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 3 日
Terrible service
Book through a 1/3 party, on check out I was refused a reciept. Informed to speak with reservations. Tried multiple times to contact reservations, with no sucess. Since this was a business trip, my company accounts have reused to inburse the costs without a invoice.I am a hiton honours member, but will not be staying in any hiton hotel again.
David
David,3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 2 日
David
David,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 31 日
Hotel was stunning both inside and outside and the staff were really friendly and polite nothing was too much trouble. Bed was really comfy and breakfast was excellent would come back to stay next time we are in Chester. Great location 5 minutes from motorway and only a few minutes from city centre and the zoo which is why we visited
Joe
Joe,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 31 日
Hotel
Hotel was nice. Hotel is modern and looks like it has recently been refurbished.
Our room wasn't cleaned even though we left for the day at 11.
Mike
Mike,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
From the moment Frank greeted us we had a fabulous stay. All the people we encountered (especially the front desk ladies and Frank) took extra interest in my daughter to make our stay something special for her on her big girl weekend away. Thank you.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 24 日
Gary
Gary,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 22 日
Sam
Sam,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 15 日
Great hotel let down in two areas
The standard of the hotel is excellent. They have a great courtyard in the walled garden. They are let down in two areas. 1 the guest WiFi is the worst I have come across in any hotel. We were on floor two and we kept being thrown out of the WiFi every two or three minutes. 2 We had your chicken pate in the restaurant. It said on the menu something like with warm sourdough bread. It came with 3 slices of french stick that had two griddle marks on them and they were so cold that they had been pre-prerared and just come out of a refrigerator. All the other food looked like it had been heated up from pre-prepared chilled food. The pizzas looked as though they had been cooked from frozen. Get these two things right and They have a great hotel there.
Norman
Norman,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 30 日
Room was freezing. Very uncomfortable.
Steve
Steve,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 24 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 23 日
We had lovely stay. The staff at checkin were friendly amd helpful. Our room was tidy and the little extras like a small fridge, iron etc came in useful. We bought some time in the spa area which was very nice. The aroma room and open air spa pool were especially nice. The swimming pool is quite narrow so if you are intending to swim laps you might struggle when busy as it can only take two swimmers comfortably. The breakfast and evening meal were served promply and we had great service. The pepperoni pizza and the porridge were particularly enjoyed. In the hot weather the a/c theoughout the whole hotel and in the room were appreciated! We would definitely stay again
Ryan
Ryan,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 22 日
Could do better
We had a multiple night stay here, and we thought the house keeping was not to the standard we would of expected, the house keeping should have been the same level at a one night stay, but this was not the situation. The breakfast was good, but there was no variation of this and the same every day, which gets a bit monotonous after a few days. We were in a ground floor room and would have liked to open the window/door but this was not possible.
Keith
Keith,6 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 22 日
Not worth what i paid
Room 69, really poor air conditioning, £20 to use the pool is disgusting considering what i paid for the room, hotels.com could make it clearer there is a charge.
Stuart
Stuart,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 14 日
Excellent stay as usual. Staff are very well trained and deliver excellent service. There was an issue with our aircon and they weren’t sure how long it would take to fix so they moved us to an equivalent room with no trouble or hesitation at all. The hotel and grounds are immaculate, the cleaning and gardening staff must work very hard. We’re only down the road in Liverpool, but try and pop over to doubletree Chester a couple of times a year for special occasions.
moon
moon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
donna
donna,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
Jillian
Jillian,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 1 日
Amazing stay!
Cameron
Cameron,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 1 日
Celebration
Gorgeous stay for my daughters birthday really enjoyed it