Absolutely awful. Paid for balcony rooms, wouldn’t open, moved to a second room and it was even worse. We left, told we would be refunded. Immediately communicated with hotels.com though chat, as only option, and they told me it could be cancelled and that it was. Of course, it wasn’t. I expected that, I get refund policies. Don’t stay here unless you are confirmed a renovated room and, even then, I wouldn’t hold my breath. It’s a shame, great view.