I didn't receive forms in advance that were needed to be filled out before receiving access to the unit. When I arrived and called the contact, I had to take photos of my ID and fill out a questionnaire to send back. When that was approved, a 'representative' of the company was sent to take us to the unit. He looked at his phone the whole time and when we got to the unit, he just opened the door. No explanations. We had to ask about the keys and he said that they should be on the table somewhere. Then when we settled in, I had to continue emailing about where to park. After that, we were going to go downstairs to re-park the car and the unit's lock kept spinning in either direction and we could not open the door. We ordered food via Uber and the delivery person was downstairs but we didn't even know our unit number since we weren't told it and couldn't open the door to get downstairs. I called and emailed customer service and they said they would send the 'representative' over to help. Over 10 minutes passed and nobody came. After another 10 minutes, my husband was able to fix the lock and open the door and I was able to go downstairs. Then during that time the 'representative' came by. This was about an hour from the time we arrived. The unit is nice and clean. The kitchen was very basic. I wouldn't say that you could cook much of a real meal. There was no frying pan to make basic bacon and eggs for breakfast. The water heater in bathroom was finicky. Wifi ok.
