When I showed up I was told I couldn’t check in for another five minutes, so I told the front desk I’d wait at a chair and that I’d like to check in immediately. With two minutes to go the person left for 15 minutes. I had to use their ring doorbell to get their attention.
When they got there they had multiple issues with my reservation and demanded to know my children’s first and last names. At various times this person also questioned my signature and insisted I was spelling MY WIFE’S name wrong, despite it being correct in the reservation.
The rooms weren’t labeled, my two rooms reserved under the same reservation were at opposite ends of the hotel, and the pool (advertised) had been out of operation for “two to three years”. My rooms toilet didn’t flush, my wife’s shower didn’t work, but they’d overbooked somehow and so a room change was out of the cards.
There’s a broken elevator, restaurant is closed, and my daughter’s bed had bugs. People got arrested outside. People yelling inside. Moldy bathrooms covered with paint. Avoid at all costs.