My absolute favorite location to stay. The employees here are absolutely amazing and I would highly recommended this place to anyone looking for a nice comfortable hotel with great staff. I’m actually thinking about applying for a position here just because I grew so close to this location and I can see myself working here and being apart of the team. Thanks sonesta westlake. Me and my children are grateful for the kindness and cleanliness and just overall great atmosphere you all have. Losing my house was devastating but having a short term home for my children here has been a blessing.
Jessica
2 晚家庭旅遊
4/10
VINCENT M.
1 晚旅行
2/10
I didn’t get to check in, as they called to tell me tbey closed at 11 pm and we can’t check in after that. So I paid for a hotel I couldn’t stay at, and Expedia customer service was unhelpful in this.
Mollie
1 晚旅行
2/10
Olivia
1 晚旅行
10/10
Great suits
Dmitrii
3 晚旅行
10/10
Deanna
5 晚旅行
8/10
deonte
2 晚旅行
8/10
Room 412 needs a deep clean. But not too bad
Robert
2 晚浪漫之旅
6/10
Room 412 needs a little tlc and a good cleaning but wasn’t bad
Robert
2 晚浪漫之旅
2/10
Horrible experience. Loud people walking upstairs, floor is thin. No front desk person after 8 to complain too. Door kept jamming with key card. Won't be returning
Jevonte
1 晚旅行
2/10
Refused my 2nd stay because I supposedly intimidated an employee during my 1st, prior stay.
The staff offered no story. Did not tell me which employee (gender) time, date, place, event. Had no video to corroborate their accusations. Asked for manager and was refused. Was called Anti LGBTQ+ slur and told to leave.
There were 2 employees, myself and 4 other guests in lobby when I checked in my 1st time.
2 female employees at the desk the 2nd round.
Anti LGBTQ+
Discriminated against permenantly disabled man refusing reservation based on hearsay.
Ohio law forbids this
Bryan
1 晚旅行
8/10
Queen Of
1 晚旅行
4/10
Sharaine
4 晚家庭旅遊
10/10
Johnny
1 晚旅行
10/10
Cory
4 晚旅行
10/10
Staff is very friendly and makes sure your stay is welcoming
Lorie
3 晚家庭旅遊
2/10
Sonesta canceled my reservation without notifying me or Expedia after I traveled from Michigan to Ohio to their facility. Furthermore, they refused to answer the phone when Expedia called in regard to the matter.
Marikah
1 晚浪漫之旅
10/10
The staff is amazing and definitely show compassion for customers!!!