Yes, staff at check-in were excellent. Room was ready. Spacious and huge bathroom. Carpet needs a deep clean and refurb work going on to rooms around, which we were not told.
It was Christmas and no Christmas tree in lobby, which was disappointing
Stuart
Stuart,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 12 月 9 日
Breakfast wise - there wasn’t enough food choice. Hotel guests had to stand in a queue to get a table (Saturday). Poor service (15 mms to get a cup of coffee). Ps. There was no bread left at some point and nobody bothered to top up the missing items.
Noise - extremely noisy, you can hear everything happening in the corridors. Facing the inner yard - the ventilation system kept on buzzing day and night making it impossible to sleep. Closed windows did not help.
Room - rather small for a deluxe, dirty and old. Creased bed linen, dust everywhere, empty mini bar, no drinking water, soft materace.
Overall, highly disappointing for a five star. Certainly not worth the money spent. :-(