I'll start with the positives - the location is great if wanting to be in the heart of NYC and good access to subway stations, Central Park, theatres and Times Square. Can't fault it!
The beds are wonderful - so comfortable.
Less positive..
The hotel is in need of an update, all decor feels very 80s, very brown and dark
There was a lot of refurb going on in the lobby area which meant it was noisy, dirty and all on show - areas were not cordoned off.
The Starbucks / bar was not a great environment. As a bar it is absolutely soulless and depression..
Your staff working behind the counter during the 'breakfast' service were lovely but the system is so bad. One person serving with a queue of more than a dozen people at times. And it's self serve coffee!
The hotel is very busy - lots of transient guests, big groups and events so common areas are packed with people and it is loud
This also means that the lifts get very congested during peak hours - I waited more than 10 minutes on my floor to get a lift down to the lobby and same again to get back up.
Left luggage is charged at $6 dollars per bag per 24 hours which I have never experienced at a hotel before
Check in staff were very functional but lacked any personal touches or interest. I know they have a lot of guests to process but it would be nice to see a smile once in a while or even some eye contact
I would not stay here again and I would not recommend it to anyone