We booked a king room with sofa bed, balcony over looking the beach for our 25 year anniversary. Something happened with the pipes and the room was not available at check-in. We were given a king room, pool side - beach level.
Getting to the room, we found the elevator was out and not labeled as such. Thankfully another guest redirected us and said they’d experienced the same issue with no sign earlier in the week.having a cart full of items and needing to get down to the lower level, you’d expect this to be clear and front desk staff to advise.
Arriving in the room we found ourselves to be directly poolside, no beach view as we’d booked. Each morning between 7:30-8:30 we were awoken by guests enjoying the pool however, personally we were not ready to rise and unable to continue our sleep.
The internet on the floor was severely spotty as well, the least of our concerns but overall another reason for a less than stellar stay. Especially considering we indicated the issues to the front desk and were told we could be downgraded to resolve “our issues” I’m not even sure what more could’ve been taken from our trip but hey, guess the offer was there.
Kimberly
Kimberly,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 16 日
My Visit
My stay at the Sheraton was a good stay we enjoyed ourselves service was good (customer Service,Restaurant service,room service, the Customer Service at the bar) was great.The only issue that we had was the elevator’s being out of order, being on the ninth floor or eighth floor and having to take the steps up and down was terrible. It’s been a few years since we stayed at the Sheraton the last time we were there there was an outside pool and they have remodeled and get rid of that so that was a little disappointing as well. The outside pool wasn’t too pleasant because you have children coming from the beach with their toys, full of sand and they’re washing them down in the pool so that kept my children from swimming or really wanting to be around the pool.That’s truly the only negative thing that I have to say about the Sheraton. Hopefully if we decide to visit Virginia Beach again, the elevators will be in perfect condition.
Tabitha
Tabitha,5 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 14 日
Very nice hotel…The guy that helped us with our bags when we first arrived was so nice and so helpful.. he immediately got us into a different room when we realized our balcony door was jammed…the waitress in the hotel restaurant was also very very nice.. the food was really good..
Vickie
Vickie,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 9 日
This stay was meh with rude front desk and dining staff members. It was not terrible but I will not return. I’ll
Jennifer
Jennifer,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 8 日
Wonderful
Wonderful hotel, excellent room, up to date and no issues in our 5 night stay.
Jamie
Jamie,5 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 8 日
Abigail
Abigail,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 6 日
Good stay
We stayed in a city view room. Comfy and spacious for a family of three. Breakfast was sufficient. It was a good beach stay and everything was convenient.
Chanhthachone
Chanhthachone,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 5 日
Iwona
Iwona,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 5 日
Highly recommend staying here!
The hotel location was perfect; right on the ocean and parking was located very close to hotel. Parking garage allowed super easy in-and-out access. Room was clean and bed was comfortable. Room was quiet for the most part, except for hearing a dog barking late at night one night of our stay. The bathroom was a bit small and needed some minor repairs. I can’t say enough good things about the staff. Super friendly. Juan, the bartender at the hotel restaurant, Solete, was very hospitable and attentive even when it got really busy. The pool was way too cold for us to enjoy, even during the day which was kind of disappointing. All in all, we had a great experience. Highly recommend staying here.
David
David,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
Jillian
Jillian,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 29 日
I often stay at Sheraton and have never had an issue, but this time was different.
Both elevators were out of service and I am not in condition to climb 9 flights of stairs twice a day. Eventually they managed to fix one but wait time was long.
That being said I want to highlight the exceptional service we received from Mason (unfortunately I didn’t catch his last name) He went above and beyond to make sure we have water and towels, even personally delivering them to our room. His professionalism and kindness made a big difference during our bumpy stay.
Miranda
Miranda,3 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 18 日
Randall
Randall,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 12 日
Rexie
Rexie,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 8 日
Samantha
Samantha,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 7 日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 5 日
Rebecca
Rebecca,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 1 日
Shore Thing Wrestling Stay
Had a great time! Staff was very friendly and helpful. We stayed here with our wrestling club Shore Thing for the 1st time. Loved the location to the beach and activities.
Fahnjai
Fahnjai,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 29 日
Kim
Kim,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 28 日
Enjoyed the stay buuuuttt..
Room was clean. Bathroom had a random shelf unattached in the shower. Doorstop at bottom was removed but screw still stuck out. Painting of the bathroom door was marginal, had missed spots. Deflector for the air conditioner please! Whomever is next to that freezes because the fan blows right on the neck and face. If you turn the thermostat up everyone else suffers. Pool was always out of towels, and not very clean. People were allowed to bring personal speakers, trying to drown out each other. Kinda kills the chill. Try headphones. Oceanview from the room was beautiful.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 26 日
Nancy
Nancy,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 25 日
Front desk service not good
The stay started off good until we went to take a shower and realized we had no cold water, so it was a choice between taking a scorching hot shower or not showering at all. One of the people staying in the hotel room, spoke to the front desk about sending someone to look at it, the front desk attendant seemed very dismissive but ultimately instructed us that they would send someone to fix it, however they never did and the issue was never fixed. When we were checking out the next day, we spoke to the same front desk attendant and she once again dismissed us. I would not recommend this hotel based of the lack of costumer service.
Ashley
Ashley,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 25 日
Great Stay.
We had a wonderful stay. We were in town for a festival. and the hotel. check in was very easy. The. room was very clean and staff all very friendly.