The room was clean, the staff was very pleasant. We booked a room for 3 , the room was only preperred for 3 by an extra bed, the extra bed was below standard. We had many laugh about it though. The hotel had no excutive lounge, no complementary breakfast. Perfect locacation, but miles off from Thistle Marble Arch where we stayed last year. We also had problems with the aircon, either to hot or to cold.