I love this hotel, but didn't have a great experience when we arrived it was a bit disappointing the luggage carriers weren't working, so we had to carry all our bags. But the valet guy was sweet an apologetic. Then at check in the lady that attended me (LOURDES) was not friendly at all didn't even say hi didn't even smile just asked my name. At one point she asked if we stayed there before, I said yes, she proceeds to hand me my room key and says ok then you should know where to go. So since I have stayed there before she doesn't explain anything to me. I had told her to have a goodnight she didn't even reply to me just looked at me. She just kept looking at me so weird almost felt like I was being judged. I find that to be very rude and unprofessional. The cleaning lady was so nice and at check out (Luis) was so nice asked how everything was, if we enjoyed our stay, super friendly, I really wish check-in was this friendly.