Staff was unwilling to help after they gave my room to someone else, forcing me to may an additional $68 for an upgraded room I didn’t ask for. My options were take this room and pay the extra or go find another hotel… The cost of their error should have been a loss for the hotel, not the customer. I have had hotels.com reach out for a refund of the $68 and the hotel refuses. I don’t understand how a large corporation thinks this is acceptable. I am extremely disappointed.
MARIO
MARIO,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
Great Hotel
This hotel is amazing. Both receptionists that helped me were amazing. I’m definitely coming here again next time I go on vacation.
Alex
Alex,3 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 10 日
DongYoun
DongYoun,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 7 日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 4 日
Viridiana
Viridiana,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 29 日
Nice kitchenette, a few things need improvement
We asked for a roll in shower but didn't get one. Decided not to cause a fuss. We thought the property would have a hot tub but it only has a small pool that goes from 3-5 feet. The kitchenette was nice and I was able to prepare food. However, both the paper towels and toilet paper were really thin/cheap. They have Dove products which are nice but they should have filled the body wash before our stay.