WARNING: Deceptive Advertising & Zero Accountability from Hotels.com
Do NOT book through Hotels.com — they are deceptive, dismissive, and completely unhelpful when their listings turn out to be false.
I booked a room through Hotels.com (Reservation #73230688635600) that explicitly stated “sleeps 3.” Based on that, I included one additional guest beyond the two adults listed. When we arrived, the room had only one bed and no rollaway, sofa bed, or cot — meaning it could not possibly sleep three as advertised.
This is false advertising and a breach of contract. Hotels.com misrepresented the property, and when I reached out for help, they refused to issue even a partial refund. I spent hours on the phone with their so-called customer service, only to be met with indifference, runarounds, and empty apologies. No resolution, no accountability — nothing but wasted time and frustration.
Hotels.com offered absolutely nothing to fix their mistake, even though they admitted the listing said it “sleeps 3.” They clearly do not vet the accuracy of the properties they promote, and once they have your money, they simply don’t care.
This is not just bad service — it’s deceptive and an unethical business practice. I will be reporting them for misleading advertising under the Federal Trade Commission Act and state consumer protection laws.
If you value honesty, transparency, or basic customer service — avoid Hotels.com at all costs. Book directly with the hotel instead. You’ll save your