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Hotel Blue Star Cancun

3.5 star property
Hotel with 2 bars/lounges, near Plaza Las Americas

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Photo gallery for Hotel Blue Star Cancun

Exterior
Lobby sitting area
Reception
Outdoor spa tub
Lobby sitting area
In the heart of Downtown Cancun, Plaza 28 offers a vibrant getaway. Start your day with continental breakfast and unwind in the spa tub or by the outdoor pool with sun loungers and umbrellas. With free WiFi, dry cleaning services, and concierge assistance at your fingertips.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Free breakfast
  • Pool
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Hot tub
  • Pool bar
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe

Feel at home (6)

  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room

Deluxe Room | Private spa tub

Deluxe Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, blackout drapes

Superior Double Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Private bathroom
Hair dryer
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room

1 bedroom, minibar, in-room safe, blackout drapes

Standard Double Room

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
102 Palenque 26, Cancun, QROO, 77509

What's nearby

  • Plaza 28 - 8 min walk - 0.7 km
  • Las Palapas Park - 14 min walk - 1.2 km
  • Plaza Las Americas - 3 min drive - 2.5 km
  • Cancun Mall - 4 min drive - 2.8 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Emara Antojitos Yucatecos
  • ‪La Cabaña Corona - ‬4 min walk
  • ‪Comida Cubana - Cocina Doña Emilda - ‬4 min walk
  • ‪La Patrona Cocina Urbana - ‬7 min walk
  • ‪Cocina Economica Maranatha - ‬4 min walk

About this property

Hotel Blue Star Cancun

Hotel Blue Star Cancun features a rooftop terrace and puts you just a 5-minute drive from Plaza Las Americas and Cancun Mall. The restaurant is a perfect spot to grab a bite to eat, and you can unwind with a drink at one of the 2 bars/lounges or visit the hot tub for a relaxing end to the day. An outdoor pool, a poolside bar, and a snack bar/deli are other features.

At a glance

DONE

Hotel size

    • 14 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Express check-in/out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The property charges 5 percent for credit card payments
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (11 years old and younger) not allowed
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
    • Onsite carport
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • Mosquito nets
  • An outdoor pool
  • Hot tub
  • 24-hour pool access

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 40-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Here's the breakdown, no surprises

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 450 per vehicle. Maximum occupancy 2
  • Credit card charges are subject to an extra charge of 5 percent

Pool, spa, & gym (if applicable)

  • Pool open 24-hours

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International

Also known as

Hotel Blue Star
Hotel Blue Star
Blue Star Cancun
Hotel Hotel Blue Star Cancun Cancun
Cancun Hotel Blue Star Cancun Hotel
Hotel Hotel Blue Star Cancun
Hotel Blue Star Cancun Cancun
Blue Star
Hotel Blue Star Cancun Hotel
Hotel Blue Star Cancun Cancun
Hotel Blue Star Cancun Hotel Cancun

Frequently asked questions

Does Hotel Blue Star Cancun offer free cancellation for a full refund?

Yes, Hotel Blue Star Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Blue Star Cancun?

Yes, there's an outdoor pool. Guests have 24-hour pool access.

Are pets allowed at Hotel Blue Star Cancun?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Blue Star Cancun?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Hotel Blue Star Cancun?

Yes, an airport shuttle is available. The charge is MXN 450 per vehicle.

What are the check-in and check-out times at Hotel Blue Star Cancun?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is noon. Express check-in and check-out are available.

Is there an onsite casino at Hotel Blue Star Cancun?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (5-min drive) are both nearby.

What is there to do at Hotel Blue Star Cancun and nearby?

Hotel Blue Star Cancun has 2 bars and an outdoor pool, as well as a hot tub.

Are there restaurants at or near Hotel Blue Star Cancun?

Yes, there's an onsite restaurant.

What's the area around Hotel Blue Star Cancun like?

Hotel Blue Star Cancun is in Downtown Cancun, a short 10-minute walk from Plaza 28 and 18 minutes' walk from Las Palapas Park.

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Hotel Blue Star Cancun Reviews

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Service staff
Room
Bed
Restaurant
Water
Breakfast
Bathroom

Reviews

10/10 Exceptional

Excelente hotel
Mario, 2-night trip

10/10 Exceptional

Great little spot. We are in Mexico so just remember that over all. But for the price and the room (I had the one with the spa) super nice room and little view on the top. Nice place and around some location markets you can walk to. Staff are great too
Dominic, 2-night trip

10/10 Exceptional

Good breakfast. Mercado 28 close by.pits of souvenir.
Judy, 2-night trip

6/10 Good

Hotel is nice. Close to Mercado 28 can walk there. Restaurants in Mercado 28 good. Lots of traffic on road. Close to bus stops.
Judy, 2-night trip

8/10 Very good

Good communication
juan, 7-night trip

10/10 Exceptional

Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.
Angel, 8-night trip

10/10 Exceptional

More than satisfied!

Amazing place! Super nice staff & the rooms were 10/10.
Lauren, 2-night trip

8/10 Very good

This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby.
Theresa, 3-night trip

6/10 Good

Family vacay in Mexico

The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night.
Sheree, 7-night trip

10/10 Exceptional

Staff was wonderful and very accommodating. Fernando bent over backwards to make us happy. We just found out that our flight has been delayed and the hotel approved a late checkout for us. Breakfast was also very good.
Shelly, 1-night trip

2/10 Poor

We didnt like this place because of how dirty it was and in the front desk the lady didnt know how to speak english and she was mean and then when we asked for our money she said oh its too late for it
Aziz, 7-night trip

2/10 Poor

Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable
Maria, 1-night trip

6/10 Good

The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should

10/10 Exceptional

Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.
Catherine, 2-night trip

6/10 Good

Razoável custo-benefício

Funcionários atenciosos e prestativos. Quarto amplo e boas condições de limpeza. Cortesia de garrafas de água. Café da manhã incluso na estadia é bastante limitado: café, leite, toast (com manteiga e geleia), cereal, pratinho de frutas e refrescos de sabor de frutas. Problemas de manutenção como lâmpada queimada, água de degelo da geladeira e defeito no mecanismo de enchimento da caixa da descarga do toalete foram resolvidos tão logo notificados.
6-night trip

6/10 Good

sebastien, 1-night trip

8/10 Very good

Alberto, 3-night trip

8/10 Very good

Bra hotell

Medelmåttigt hotell lite utanför turist områdena i Cancun.
Jan, 2-night trip

6/10 Good

Al llegar la habitación no fue la esperada, ni tenía lo que ofrecía. Posteriormente me cambiaron, luego de dos noches, en lo que se desocupó la misma. Ahí sí me sentí a gusto y cómoda. La primera tenía el matress muy duro también.
María T., 5-night trip

10/10 Exceptional

Muy céntrico, habitaciones limpias, todo muy bien
JAIRO, 2-night trip

10/10 Exceptional

Beautiful property, excellent staff, amazing room, fun setting, wonderful cook at the restaurant! Located in a neighborhood with busy traffic, but convenient walking distance to shopping and many food choices.
Patricia, 5-night trip

10/10 Exceptional

PRISCA, 1-night trip

6/10 Good

Neil, 2-night trip

8/10 Very good

gene jane, 5-night trip

8/10 Very good

Da pra arrumar mais barato

O custo era interessante a localidade também interessante mas o café da manhã é fraque cimo. Minha estratégia foi usar esse hotel para fazer os passeios e não ficar muito nele, limpeza boa o quarto bom, banheiro bom mas o café precisa melhorar absurdamente. Eles vendem proteínas no café continental não tem proteínas. No mais o atendimento é bacana, a limpeza rola legal todo dia.
Carlos, 5-night trip