1. Staff are kind, friendly and willing to solve the problem and help.
2. There are multiple choices on breakfast. The taste is good. (However, the staff is not easy to handle the situation when peak time is coming. Many customers just enter the restaurant without telling the room number. Also, people just tell the room number that can have a breakfast. But the staff didn’t confirm the identification that who is the room owner, how did they know whether the customer is having breakfast or not, and how did they know the customers is not passengers?)
3. The dining restaurant in hotel, food is not good enough.
4. There is spa service. But not in the
Kai Hung
Kai Hung,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2020年6月16日
太好了
Chih Chi
Chih Chi,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2020年6月16日
非常好
Chih Chi
Chih Chi,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2018年12月21日
真實旅客
3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025年1月6日
최악의 숙소
최악의 서어비스를. 받았습니다.
1시에도착하여 4시반즘 체크인하였으며 당초예약된룸이 아닌 다른뷰를 주어 교체요구를 하였고 변기 핸들.세면대 묵막히고,냉장고는 아주소형으로 냉장도 되지않고
수리후 공식적인 사과한마디안하였음.
냉장고는 바꾸어준다고했으나. 귀찮아서 교체를 하지않았음. 여행중 최악의 숙소였음.다만청소하시는분들은 친절하였음. 데스크 직원들도 별로였으며 조식도 별로였음. 푸꾸옥 여행시 이이조트는 이용안하는것이좋을듯 함
Dongkyu
Dongkyu,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月3日
Very bad
Worst service and food experienced in a 5* hotel in my entire life.
Ron
Ron,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月2日
5 star dissappointment.
The hotel was not very child-friendly, despite the fact that there is a kids club (and that's mainly for toddlers).
You were not allowed to play with a ball in the swimming pool and the lifeguards played more of a guard role. The dress code in the public areas created an unpleasant atmosphere and the hotel felt far too "formal" for a holiday accommodation, at least for a family.
The hotel has only one restaurant (excluding the pool bar and the buffet restaurant), so we missed a variety of meals and especially local delicacies.
Breakfast was excellent and more of a brunch!
The room was clean and housekeeping, roomservice etc worked perfectly.
Unfortunately on Hotels.com it says that the room "Suite, 1 bedroom" has a sofa bed (see the attached photo) and in reality it did not and we had to pay around 400USD more to get a bed though when we made the reservation, we were under the assumption that there was a sofa bed.
Another unfortunate fact is that the hotel is located in a very unauthentic part of the island and the commotion and constant fireworks of the fake "Venice" built nearby are far from the authenticity of the island and the relaxed paradise island.
Overall the hotel is clean and nice but cannot recommend it for a family holiday!
Pia
Pia,11 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月2日
Besvikelsen
Frukost är ok, har man halvpension då har man 2 alternativ att välja på antingen ala carte eller buffe. Tyvärr var ala carte håller inte måtten alls,service på alla carte restaurangen är dålig,och buffe vi som har halvpension på nyårsafton är RIKTIGT DÅLIGT, eftersom de har nyårsafton gala och glömmer bort oss som har halvpension middag,maten är lång under dålig och service är kass för oss just den dagen, ,är så besviken just den dagen.
Jörgen
Jörgen,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月31日
Kristine Søreng
Kristine Søreng,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
가성비 좋은 5성급라조트
푸꾸옥 북쪽에 위치한 프라이빗 해변과 깨끗한 풀장 그리고 맛있는 조식이 제공되는 만족도 높은 리조트입니다. 공항 픽업드랍 무료 서비스와 가까운 장소로 이동 가능한 전기 카트가 제공되었음.
真實旅客
5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Terningkast 6
Fantastisk hotell og strand!
Vegard
Vegard,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月28日
Vi vart så besvikna på detta hotellet. Ocharmigt opersonligt o inga vidare faciliteter. Ingen mysig restaurang eller strandbar att sitta vid. Bara ett fåtal strandstolar som folk paxade upp så man inte kunde ligga på stranden bekvämt. Frukosten en stor buffé förvisso, serverades inomhus, det kändes rörigt o stressigt. Svårt att få bord. Omridet runt omkring var också o charmigt o inga lokala restauranger eller mysiga hak. Här kommer vi aldrig bo igen. Fick gå till hotellen bredvid istället och äta.
Christine
Christine,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
amin
amin,8 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月18日
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月17日
JUNHO
JUNHO,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Wai Yoke
Wai Yoke,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
Taro
Taro,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月12日
Taketoshi
Taketoshi,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月10日
YOUNGJIN
YOUNGJIN,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
jaeseop
jaeseop,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月19日
It was my 3rd stay here. All is awesome, the only thing to improve from my perspective is coffee machine at breakfast. They installed the new one since march however espresso is still poor. I used some older what made it much better