El personal de recepción está mal capacitado, a mi llegada jamás me comentaron que mi habitación tendría 2 camas en vez de 1 como lo solicité al reservar. Fue muuuuuy tardado el proceso de registro al hotel. La habitaciones requieren de mantenimiento y el pecoso de salida también es un tacto engorroso. Más aún no aplican con facilidad el descuento del 20% en bebidas que te ofrecen a la llegada
Mario
Mario,2 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年10月29日
Not worth the money
Unexpected cost at check in, odor in the room and only having access to premium liquor at certain areas of the results.
Justin
Justin,5 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月27日
Not what I expected.
I reserved a king bed and got there early to make sure I had the request fulfilled Meanwhile I noticed and confirmed with staff that hotel was only at 30% occupancy so I was sure our request was a certainty but as we checked in we were denied that option. Very disappointed
Carlos
Carlos,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月4日
Ashley
Ashley,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月26日
Sean
Sean,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月16日
Alton
Alton,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月4日
My stay and the staff was amazing. There was only thing that disappointed me. I made an attempt to get my room decorated for my anniversary. i was unable to after requesting it, and after seeing so many other room doors decorated it made me and my wife a bit disappointed.
Sade
Sade,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月29日
DANIELLE
DANIELLE,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月26日
alejandro
alejandro,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月26日
This property was very clean and beautiful! However, the pool needed more daily cleaning. There was lots of trash floating around the pool (cups, french fries, breaded shrimp). Also, the food was not that great. Breakfast was good but all other options were fried foods.
Joanne
Joanne,3 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年8月26日
I stayed as a Diamond club member. We were supposed to have a butler, which we did not see except when we first checked in. The diamond club lounge could only fit 3 guest. Every where we went they tried to charge us extra. The building had no AC except in the rooms. It smelled like mildew and water damage. Our television was not working. The activities was lame and the roof top pool was unusually unless you bought a $300 cabana. The other pools were too small for the amount of people. I was in my room undressed and a cleaner walked into my room without knocking.
Roxan
Roxan,4 晚浪漫之旅
Orbitz 真實旅客評語
8/10 非常好
2024年8月26日
Nice property with amazing breath taking view. Definitely a place to party. Drinks were good. Downfall the elevators took forever to come up or down. Unless you’re a Diamond member getting access to the reservation for restaurants there is nearly impossible.
FRANCISCO
FRANCISCO,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月25日
Overall everything was great, I’m definitely coming back next year
Andrea
Andrea,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月25日
It is an awesome adult party hotel. It’s not Temptations. People are friendly, courteous, and ready to have a good time drinking and meeting people from all over. You can “chill” here, but really it’s more of a drinking and chilling in the pool or at the beautiful beach vibe. The nightly shows and entertainment is sufficient and the staff is super friendly and accommodating. You really don’t have to leave the hotel. The food isn’t bad and there is a plethora of options. The drink options are not top shelf, but they aren't bottom of the barrel either. I will come back here again. The room are nice and the ocean view rooms have amazing views. The music is loud but the parties stop around 12:30ish. You should be partying either at the hotel or somewhere else so that shouldn’t matter. You are in Mexico at an all inclusive adult hotel after all!!
Lance
Lance,3 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年8月25日
I waited months to go on this trip only for it to be a disappointment. The food gave me a stomach bug, It seems like the staffs don’t all have the same information with when it comes to concerns about the hotel, and my door was locked and I was going to be charged for some thing I didn’t do! it all just seemed very unprofessional, to top it off when it came to me checking out I was charged an additional $27 for a checkout fee that I see nowhere on their website. I definitely don’t recommend this hotel.
Saige
Saige,6 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2024年8月25日
The beach is amazing, staff service was great, Dulce the waitress on the beach was attentive and had engaging personality . We have stayed her before a few years ago pre-covid....food was not as good this time and the people were much wilder ... people drunk and screaming obscenities in the pool at the top of her lungs ... We are not prudes but allowing people to be that loud,drunk and vulger drops the resorts image .....also a few tiles broken by pool .....Still a great place ..just not amazing ...once a brand is tarnished very hard to recover
James p
James p,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年8月24日
Great property, staff, and service. The only improvement would be the food. The quality seemed generic for the most part. Had higher expectations for the taste but still good!
Mohammad
Mohammad,4 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年8月24日
Gabrielle
Gabrielle,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月23日
Loved it and i enjoyed my stay . I will definitely be back
Aujanique
Aujanique,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月23日
Aaron Edward
Aaron Edward,5 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年8月23日
Gabrielle
Gabrielle,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月20日
The service from all the employees
nelson
nelson,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月19日
Property and staffs were amazing. I think there should be diversity as it pertains to the food and bigger servings. The entertainment could’ve been better too.
Norasa
Norasa,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月18日
todo SUPER
Sergio
Sergio,3 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年8月16日
This resort will start losing customers. I stayed at this resort last year 2023 and the resort had many fun activities day and night. The restaurants were always open and allowed walk ins. Now visiting for the 2nd time I was expecting the same thing, it was a big disappointment….. majority of the restaurants were not open everyday and in order to eat u need to make a reservation in advance. If u don’t have a reservation they turn u around and let u starve. The bars also close super early. I spent all this money to not have all inclusive??? Also the resort had no fun activities or night life for it to be an adults only resort. Don’t waste ur money going here. I will not return