The hotel was simple and modern and clean. The receptionists were cold and unwelcoming, when I asked whether our room was by an elevator the receptionist made a face like I bothered her for asking that simple question. I made my reservations on the hotels.com app it and said it was for a king sized bed suite however when we finally arrived to the room which was at the very end of the hotel level floor, it was a room with two full sized beds. I called to the front receptionist to confirm if maybe they gave us the wrong room but she said it was reserved as two bedroom suite, but yet on my receipt it stated for a kind size bedroom. Again the receptionist lady gave me rude attitude and told me that it wasn’t her problem and for me to call the 3 party app that I used to make the reservation with. It was on a Saturday afternoon after 6pm, so how am I supposed to call an app customer service line to speak with someone just to verify if I was in the wrong in the situation or did they get it wrong. It left my trip in a bitter and uncomfortable situation where I had to just deal with it cause we had an event to attend that evening. Overall i won’t be booking at this hotel again. Horribly rude hospitality vibes is not okay.
Gloria
Gloria,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月12日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月12日
Juan
Juan,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月3日
Mustafa
Mustafa,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Ernesto
Ernesto,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月23日
Friendly staff
Very with cleanliness customer service very friendly staff make you feel welcome.
Carmen
Carmen,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月23日
Lizbeth
Lizbeth,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月21日
EVER YAIR
EVER YAIR,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月18日
Adriana G
Adriana G,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月13日
To the Embassy Suites Management.
I would like to express my sincere gratitude for the Embassy's exceptional hospitality and service during my stay. The comfortable accommodations, and impeccable housekeeping exceeded my expectations. The entire Embassy staff were all very professional and polite. I was particularly impressed by Vanessa and Ruben. The dedication and commitment to professionalism they both demonstrated is commendable and should not go unrecognized. Their attention to detail and commitment to customer satisfaction was outstanding. Thank you everyone for a delightful stay.
Scott Navistar-Inc
Scott
Scott,20 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月10日
Audrey
Audrey,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月9日
It was a great stay and great service.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月8日
Gabriel
Gabriel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月5日
Lawrence
Lawrence,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月3日
Teanna
Teanna,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月30日
Great place to relaxe.
Raymundo
Raymundo,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月29日
Abigail
Abigail,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月27日
Kyioka
Kyioka,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月27日
Very nice and clean
Roland
Roland,1 晚商務旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月25日
Property is nice. Nice area many good restaurants around there. The AC was a problem. Thermostat was not working. Extremely cold and I tried to reset the temperature but unable too. Some handyman came by and he was also not able too. He left and did not fix anything. I had to turn off the AC for the rest of the night..