The faucet in the bathroom of the hotel has been leaking, the whole room is full of water, and the wooden door may have a heavy taste due to long-term soaking in water.
Poor customer service throughout. Room was ok with lovely view out into the square, sadly the windows had not been clean for a long time so the view was rather spoilt. Mentioned to reception that our TV was not working, nor was the extraction in the bathroom and the shower head would not stay in place so you had to hold it whilst showering. They did change the shower head, but the TV and extraction were never fixed. One of the reasons we chose this hotel was the spa facilities. Sadly when we wanted to use them on the Sunday it was closed which was somewhat annoying as they had advised us a few days prior to our arrival that it was open 7 days a week. We were advised that if we wanted to use the spa the following day we should give them an hours notice so they could "prepare" it for us. Having given them 4 hours notice via email on Monday we were somewhat bemused that when we asked if we could use the spa we were told we would need to wait an hour! Sadly when we finally get to use the Spa it was a BIG disappointment. Firstly no one showed us where anything was, just told us it was on -3 floor and sent us on our way. When we arrived there was no one there so we just had to wander around and try to find things. Didn't find a Sauna so assume there isn't one. Found the steam room but sadly it only pumped out steam ever 5 or so minutes so was pretty useless. The pool with hydro jets in was cold! The small pool was warm, but you simply had to stand, no jets, no seats. Very Poor!
Neil
Neil,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 9 日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 17 日
JOSE
JOSE,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 11 日
Mehmet
Mehmet,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 25 日
The hotel is very centrally located with a lot of points of interest nearby. Main hotel facilities are modern and clean. My room was a little dated but very clean, and very value for money
Isabelle
Isabelle,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 17 日
Ideal para toda clase de actividad.
MCARMEN
MCARMEN,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 2 月 16 日
Helt okej
Perfekt läge. Lite dålig luft i rummet och sista morgonen fanns inget varmvatten i duschen.
Trevligt Spa, men kunde haft lite varmare pooler.
Gunnar
Gunnar,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 30 日
Yoo Jeong
Yoo Jeong,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 28 日
스페인 숙소 중 가성비 제일 좋았던 곳!
가성비가 아니여도 훨씬 본것보다 넓고 쾌적했어요
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024 年 12 月 29 日
Edward
Edward,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 22 日
Perfect location for this visit
While close to a busy street, this hotel tucked behind a monument to Queen Isabella and Christopher Columbus, was a perfect location for this visit. Buses to the train and bus stations are very close by and the bus to the Alhambra couldn't be closer- out the door of the hotel, turn right and there they are! On the edge of the Albaicin district, it is an easy walk to many sites. As a bonus, the hotel has a nice bistro for a drink and meal and you can get a good breakfast in the restaurant.
Hotel room decor is dated, but charming at the same time.
Brenda
Brenda,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 21 日
Jose Manuel
Jose Manuel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 14 日
Great room with a city view. Close to all local attractions, restaurants and shops. It would be my first choice of i retuened to Granada