2/10 不太好
2025年1月1日
Poor communication - Rooms not as advertised
The check in experience was terrible. It says to contact them 24 hrs in advance. I called, emailed, and messaged on the app. The hotel never responded to us.
There is not a front desk, but luckily we found cleaning staff that was able to communicate with the management and they let us into our room.
We weren’t provided any information including wifi passwords. The AC units didn’t work and there was no water pressure in the shower (literally none). We had to wash our hair in the bathroom sink which had an abundance of water pressure. Very odd.
At checkout - they let us know that they messaged on WhatsApp. This is important information to put in the listing, especially if you’re accepting reservations on an app but won’t be communicating through the app, pick up phone, or return emails.
KELEEN
KELEEN,1 晚好友同遊
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