We liked the hotel. Our room was a nice size. The bathroom was quite nice. However, we could not get the room warm enough, even after turning the thermostat all the way up. It improved a bit after the staff checked it.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月30日
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月30日
Eileen
Eileen,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月20日
Bibek
Bibek,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
david
david,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Adam
Adam,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Anthony
Anthony,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Nice hotel right in the heart of downtown Cleveland. Very friendly staff. Large and comfortable rooms (mine was anyway)and breakfast at the on-site restaurant (not included) was very convenient and good.
Paul
Paul,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月31日
Nice Stay
Nice room. Very quiet. Restaurant on property had great service and food.
真實旅客
3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月25日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月24日
great place to stay in Cleveland
really good experience, super friendly staff, clean.
Nicole
Nicole,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年10月22日
Not good
The room was loud, had no coffee amenities, and the lights didn't work. We paid for breakfast via hotels.com but the hotel did not have the record of our paying for the meal. The breakfast service was terrible and the food inedible.
Matthew
Matthew,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月18日
John
John,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月14日
Mediocre hotel
I was quoted $680 when I arrived. But when I checked in I was told $1080, non-negotiable. Unacceptable.
The staff seemed clueless half the time.
The bathroom had no ventilation fan so after a shower the entire bathroom is steamy and remains steamy for hours. This also caused a musty smell to linger in there for most days, even with the window open.
I requested additional pillows and towels, but I had to repeat my request 3 times before she understood what I was asking for. When housekeeping came by they took the extra towels and never replenished the additional ones I asked for.
Housekeeping doesn’t seem to come at any specific time. It was random times each day.
Good location if you want to be downtown but otherwise this was way overpriced.
The fact that I was quoted $680 and forced to pay $1080 is frankly unacceptable though.
Jason
Jason,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月12日
Meredith
Meredith,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月11日
Audrey
Audrey,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月10日
Not Very Comfortable
While the hotel itself is nice, we didn't get a good night's sleep. Pillows were like cement blocks, and the tiny room vacillated between too hot or too cold.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月5日
Great hotel, but view was terrible and parking was unnecessarily expensive, in my opinion.