The first room they gave us smelled like marijuana smoke.
They changed our room and in the new room one of the beds was in bad condition, its pillows smelled dirty, the safe was broken, the bedside reading lamps are useless.
It was reported and they did not repair the safe and they did not change the pillows, which were old and uncomfortable.
The air conditioning smells strange, I took a photo and the filters are extremely dirty (photo attached)
The room maintenance is very poor.
Not recommended
Hans
Hans,5 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月12日
shirin
shirin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月28日
Mary
Mary,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月26日
Ridiculous service from a Westin
My room card didn’t work for parking even though I kept notifying staff and they claimed they fixed it. So i had to pay for parking separately every day. They also charged my personal credit card even though I paid for everything beforehand with my work card.
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月15日
No hacen el aseo diariamente.
El segundo día no se hizo el aseo, no dejaron café, agua, toallas, etc. La respuesta fue que no tenían capacidad de atender todos los cuartos.
Se ofreció un late check out pero al retirarme me percaté que cobraron una noche extra. Confió en que se devuelva el importe.
César
César,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
Denisa
Denisa,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月12日
Sohail
Sohail,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月5日
EDGAR
EDGAR,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月26日
jaquan
jaquan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月21日
Sara
Sara,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月13日
Matt
Matt,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月9日
Labryan
Labryan,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月5日
SANDRA
SANDRA,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月4日
Alex
Alex,5 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月3日
Tom
Tom,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月30日
Laura G.
Laura G.,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月29日
Morgan
Morgan,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月27日
WILLIAM F GARMON
WILLIAM F GARMON,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月23日
A water line burst, and I only found this out after I could not shower or even have enough water to brush my teeth. I tried calling multiple times to front desk, but no one would answer. When I went to the front desk and asked if they would make any accommodations or comp a meal, I never got an answer. Rooms were very large and comfortable though and gym is great.
Sasha
Sasha,3 晚商務旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月23日
RUN!!! I booked a room several days in advance for my wedding anniversary! My husband and I arrive at 6:30pm and our room wasn't ready yet. In fact, no rooms were ready yet. They wanted to take my name and number and let me know when it would be available. They kept apologizing. Our dinner reservations were for 7pm. The staff offered their lobby restroom. I said I need an iron and everything. They finally "unlocked" some rooms and gave me a key to an upgrade. They said since we were there for only 1 night, we had to checkout at 8am. I said fine cause I really wanted to make my dinner reservation. We get to the room and ITS FLITHY! In fact, it seemed as if the person left out in a rush and could come back. We were livid! We demanded our room be cleaned while we were out. They tried to have housekeeping clean while we were getting ready... What the HELL?! We ended up calling the restaurant and letting them know our experience and that we would be late. The restaurant made it a fabulous night! have never had this type of service at any star hotel. It was beyond disgusting. From used towels in shower, robe, bed in disarray, snot kleenex, and urine in the toilet! DISGUSTING! The staff kept blaming housekeeping, however I blame management. There is no way you all were behind that badly and no notification given prior to us checking in. This hotel is a disgrace to the hospitality industry.
Jasmine
Jasmine,1 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年8月22日
I was never able to stay here this night because when I got there the front desk employees said that I hadn’t payed yet even though I had already payed via Expedia. What should I do to be compensated?