Staff was incompetent. Worst I’ve ever experienced.
Josh
Josh,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月5日
David
David,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月2日
The staff lacked customer service skills, they need training on how to treat customers.
I couldn’t even get the receipt at check out, the person at the front desk said that they were not allowed.
We always stay at Hilton, never encountered such staff, actually I have never wrote anything like this.
Norma
Norma,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月2日
Ashley helped me check into my 6 rooms and was absolutely fabulous…..she is a true asset to your company
Albert
Albert,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月27日
Great service all around
Bebette
Bebette,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月25日
LUSINDA
LUSINDA,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年8月25日
We had 2 problems, first one we encounter is the room we got had ants. So we had to be moved to another one, and also we stayed Friday to Sunday, I placed a big bag of trash outside the door, (we had ordered food Friday night when we arrived) and the bag was still there when we left Sunday! Maybe other guest do same thing and that is why ants get there! Asked for more towels and did not get them. On the other hand. Front desk staff was very helpful when we told them about the ants. The lady moved us right away.
Dolores
Dolores,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月24日
LUSINDA
LUSINDA,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月18日
Cesar
Cesar,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月16日
Cant get an invoice.
Incompetent service.
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月16日
Katherine
Katherine,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年8月9日
The hotel itself was nice. In the morning it takes a long time to get breakfast and I believe they charge you for a basic continental breakfast even though you serve yourself get your own coffee make your own waffles which there is only one waffle maker for the entire hotel.
The pool was disgusting our kids got rashes from beeing In that water. Come to find out the pool hadn’t been cleaned in 3 days according to the manager and had a green film on top of the water the day after we left. Apparently she was the only one that knew how to add the chemicals to the pool so she took 3 days off and I’m assuming told no one to attend to the pool. When my wife spoke with her she just apologized and didn’t offer any sort of resolution. For the price and name of this hotel I would expect better amenities and service
Steve
Steve,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月5日
Everything was wonderful except I wish it had at least a small free breakfast but we got donuts from a sweet little bakery not far from the hotel