We had some issues with reservation which took sometime before the lady in reception upgrades up to a suite which was huge and had lots of space but very poor lighting, loud AC sound and old bathroom that need new lights and a good upgrade. People were friendly as usual, location is close to Al Balad but long trip to North of Jeddah, however there's good services around the hotel. Overall stay was okay for the price. I'd go again if I'm not going to the North of Jeddah...