Checkin did not start until 4 pm on Saturday night, which is fine but the hotel was very busy . We waited in line for 10 minutes and when it was my turn, outlr room was not available. She told ne to wait for 30 minutes or more. I asked for an upgrade and not available. So we waited. Got back in line about 45 minutes late and once again waited 10 mins. And room was ready. Room was fine and clean.