I cancelled on arrival when I saw the poor conditions the place was in and lost my whole payment. The reception area looked like a pigs corters.
We got backrooms after we paid for rooms with balconies - 3x rooms.
I demand my refund from Booking dot com please
Jacoba
Jacoba,5 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年1月13日
Poor condition! Fell down the stairs no signs slippery when wet, they did not even dry up the staircase in the morning after it rained. Bathroom moldy and shoddy, curtains not even hung up properly, curtains dirty. We were not even warned about load shedding when we arrived so were not prepared ahead of time. False advertising as it says breakfast patio… no such thing!!!
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2020年12月22日
Trudie
Trudie,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2020年12月16日
Our stay was superb indeed amazing place and staff
Motshabi
Motshabi,3 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2020年6月15日
Salome
Salome,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2020年1月6日
The stay was good. I enjoyed the privacy.
Nompilo
Nompilo,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2019年11月11日
Wasnt great but no so bad
The DStv didn't work, WiFi didn't work. 1 room was nice, the other room had a towel rack missing, overall it was good value for money, rooms are spacious but the place is a-bit neglected. Caretaker was very willing to assist and very helpful.
Pranashan
Pranashan,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2019年8月5日
The check in was great wifi was slow. Couldnt sleep too much noise and in the morning coulding get breakfast because we came down at 9.30. Werent told time breakfast ended. Location was good staff was pleasant.
Desmond
Desmond,1 晚浪漫之旅
Hotels.com 真實旅客評語
6/10 不錯哦
2019年7月5日
Poor noise control by inconsiderate guests
People partying till 5am by swimming pool. No sleep first night. Security unable to control loud noise by inconsiderate guests.
Gary
Gary,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2019年7月1日
Staff where noisy at 5am in the morning
Leanne
Leanne,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2019年4月28日
We felt safe with the security gates, and the guard .
We didn't like how noisey it was outside our room window and bathroom window. Shower stall was very dirty and the shower door was loose and moldy. Please add some shelves or hooks in the bathroom. There's no place to put your
Toiletries.
The throw at the foot of the bed was filthy, had dried food or something stuck to it.
The cords for the fridge and night lights was a mangled mess.
The head board was not attached to the bed,we had to use towels in-between the wall and the head board. We could hear the people in the next room and it seemed like their headboard was free standing as well.
The parking situation was an absolute mess. We had no parking on one night. After asking for help from the guard we were able to park on the side of the building next to the stairs. The next night, we had the tiniest parking spots ever. Both my husband and I were unable to get out of our small car. By the way we are not obese people.
The staff were not friendly to us. I hate to think it was a race issue. We have stayed at other places in Umhlanga and we were disappointed with your place.
真實旅客
3 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2019年2月10日
Tariman
Its a house. They rent out the rooms.
Very old and terrible condition. Don't waste your money.
Not worth the cost. Location is nothing to shout about either.
Yasmin
Yasmin,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2018年9月7日
memory
memory,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2018年6月25日
Pleasent stay
Pleasant accommodation friendly helpful staff. 4 Sleeper room a little small but neat and clean. Bathroom was neat but basin was blocked and staff did try to unblock and got it to flow better they also arranged for plumber to come in sort out for future guests.
Zubair
Zubair,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2018年6月10日
Wir haben unseren kurzen Aufenthalt sehr genossen. Alles total unkompliziert!
Ramona
Ramona,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2018年4月3日
RAJU
Hotels.com 真實旅客評語
10/10 好極了
2018年3月16日
TV had issues. Was searching for signal the whole night. Overall stay was good.
Vimla
Vimla,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2017年6月27日
Was an above average experience
I loved the place very much, only thing I did not like was the fact that there weren't enough blankets, the shower water the first morning was cold. But overall I was happy.
Tobile
Tobile,2 晚浪漫之旅
Hotels.com 真實旅客評語
8/10 非常好
2017年6月6日
Large, comfortable family room with seaviews. Friendly staff. Walking distance to La Lucia Mall. Well located between Durban and Umhlanga. Good value breakfast.
Alan
Alan,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2017年4月21日
Terrible Stay
Firstly We did not get the room we booked. We booked a King Size Family room over looking the Pool and we got a room on the other side. This is definitely not a 4 star hotel, it is far from it. Breakfast was terrible and the staff battle to understand what we asked for. Their was no buffet breakfast as advertise and the pool was not heated. This hotel is dated and the improvements they are trying to make wont improve anything unless the staff get proper professional training and learn to understand the English language better. The noise levels during the night and early morning by the staff are very unwelcome, people come on holiday to rest and not be disturb by loud conversations of people that are actually standing right next to each. I am utterly disappointed with this place and with Hotels.Com as the information you had on your site was note what was at the hotel, nothing corresponded.
I will not recommend this place to anyone and will be extra careful if i ever booked through this site again.
Tania
Hotels.com 真實旅客評語
2/10 不太好
2017年2月12日
it's a 3 star and not a 4 star place
真實旅客
Hotels.com 真實旅客評語
10/10 好極了
2017年1月3日
Elegance defined
Brilliant stay. Apart from an elegant room the staff were very friendly and extremely helpful.
Craig
Hotels.com 真實旅客評語
8/10 非常好
2016年12月28日
good service and location
friendly and helpfull staff and very well managed; highly recommended
Wesley
Hotels.com 真實旅客評語
8/10 非常好
2016年12月13日
Great place
I would visit again, great view, great area. Jogging, shopping mall walking distance.