I booked this cave hotel because of the very good reviews here, in terms of location, outlook, service and the price. With such a reasonable price, I would not expect a luxurious room or 5-star breakfast. I basically met my expectations, except my room windows are just beside the carpark lot, so it's rather noisy when cars are coming and going. The terraces for breakfast are nice with great views! And the services offered including booking of hot ballooning, Green Tour and the traditional night show are all well-managed. Thanks. At first, I found the reception staff Ali is smiley, but rather passive and not very enthusiastic. Later on I discovered that he has to be on a 24 hr-shift for 2 consecutive days! And also its on Ramadan, he is probably (I guess) fasting during the day! Considering these points, I would rate a higher mark for the service. After all , it's a pleasant stay!