It is about a 17 minute walk from the main attractions in Queenstown. Just be aware, it's on a steepish hill so not the easiest walk! Reception was ok, not going out of their way but answering questions fine. Rooms themselves were very clean though small. Bathrooms were nice. Water pressure was ok but the water liked to change temperature randomly so be ready to adjust. One thing that bugged me was that it said AC was available online. The day we arrived, the room was stuffy and hot. We asked reception about it and were told only some rooms had it (not ours despite the booking.) No fan available either. We opened the side door and window to allow a cross breeze which helped a lot but there was no netting so a lot of bugs flew in. I also left a bag on the couch before checking out to go to the airport. 45 minutes, I realized and called the reception desk. The bag had all of my info written on it yet nobody noticed to call. A bit irresponsible on my part of course but I can't say they helped much. All in all, would recommend with some caveats.