The Wylder has a serious cleanliness issue. The floors were absolutely filthy - dirty, dust, grime, many tiny metal gears that originally seemed like earring backs, sharp slivers of plastic, dog food. We were traveling with our toddler and the final straw was when we stepped on a random pill on the floor. Truly unacceptable. Management came by right away and offered his back the nightly resort fee, but I feel like more should have been done. Rescheduled a special cleaning for the floors and were still finding and stepping on random things from past guests. It was truly gross.
There were cobwebs in corners, several spiders everywhere, huge carpenter ants.
The resort is also incredibly loud. We were located right by the stairs and could hear people running up and down until 3:00 a.m. We could also hear every footstep from the people upstairs.
It's the Catskills, I get it. We know it's rustic, but for the price the hotel charges is truly outrageous. Upwards of $500 a night on fall weekends for dirty rooms and to be nickle-and-dimed for things that should've been included in the resort fee. There are no fridges or anywhere to get ice, and come Sunday there was nowhere to get food or even water.
I will say the staff was great - everyone we spoke to was friendly and helpful. The grounds are also beautiful! But don't be devices by the Instagram posts - this is a roadside motel.
