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Smartflats - New Yorker

3.0 star property
Bonnevoie apartments with kitchens

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for Smartflats - New Yorker

Panoramic Apartment | Living area | Flat-screen TV
Standard Apartment | Living area | Flat-screen TV
Panoramic Apartment | Living area | Flat-screen TV
Panoramic Apartment | Free WiFi
Deluxe Apartment | Living area | Flat-screen TV

Reviews

4.4 out of 10

Popular amenities

  • Parking available
  • Refrigerator
  • Kitchen
  • Free WiFi
Main amenities
  • 24 apartments
  • Self parking
  • Terrace
Feel at home
  • Kitchen
  • Private bathroom
  • Terrace
  • Flat-panel TV
  • Self parking (surcharge)
  • Hair dryer

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Panoramic Apartment

Panoramic Apartment | Living area | Flat-screen TV

Panoramic Apartment

Highlights

Heating
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Apartment

Standard Apartment | Living area | Flat-screen TV

Standard Apartment

Highlights

Heating
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Private bathroom
Hair dryer
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio

Studio | Living area | Flat-screen TV

Studio

Highlights

Heating
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Private bathroom
Hair dryer
Microwave
  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Living area | Flat-screen TV

Deluxe Apartment

Highlights

Heating
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Apartment

Deluxe Apartment | Living area | Flat-screen TV

Deluxe Apartment

Highlights

Heating
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Private bathroom
Hair dryer
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Panoramic Apartment

Panoramic Apartment | Living area | Flat-screen TV

Panoramic Apartment

Highlights

Heating
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
3 bedrooms
Private bathroom
Hair dryer
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

Similar properties

Exterior

Doubletree by Hilton Luxembourg

Pool
Pet friendly
Parking available
Free WiFi
8.0 out of 10, Very Good, (1003)
The price is $114
includes taxes & fees
$111 per night
Jan 10 - Jan 11, 2025
Doubletree by Hilton Luxembourg
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About the neighborhood

Map
86 Dernier Sol, Luxembourg City, Luxembourg, 2543

What's nearby

  • Grand Ducal Palace - 3 min drive - 2.1 km
  • Notre-Dame Cathedral - 3 min drive - 2.0 km
  • Luxembourg City Hall - 3 min drive - 2.1 km
  • Place d'Armes - 3 min drive - 2.2 km
  • Place Guillaume II - 3 min drive - 2.2 km

Getting around

  • Findel International Airport (LUX) - 20 min drive
  • Howald Station - 8 min drive
  • Luxembourg Station - 11 min walk
  • Hollerich Station - 22 min walk
  • Leschte Steiwer/Dernier Sol Tram Stop - 3 min walk
  • Lycée Bouneweg Tram Stop - 9 min walk
  • Gare Centrale Tram Stop - 11 min walk

Restaurants

  • ‪Bouneweger Stuff - ‬4 min walk
  • ‪Kikko Sushi - ‬9 min walk
  • ‪Pomme Cannelle - ‬6 min walk
  • ‪Le Quai Steffen - ‬11 min walk
  • ‪Snack Lara - ‬4 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Smartflats - New Yorker

When visiting Luxembourg City, Smartflats - New Yorker is a great choice to consider. Apartments feature kitchens, flat-screen TVs, and free WiFi. The property is just a short walk to public transportation: Leschte Steiwer/Dernier Sol Tram Stop is 3 minutes and Lycée Bouneweg Tram Stop is 9 minutes.

Languages

Dutch, English, French, Spanish

At a glance

DONE

Property size

    • 24 apartments
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • There is no front desk at this property
    • Guests will receive an email 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking
    • Guests are recommended to download the property's Duve mobile app before check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (EUR 20 per night)

Property amenities

Internet

  • Free WiFi

Parking and transportation

  • Self parking on site (EUR 20 per night)

Kitchen

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Electric kettle
  • Toaster
  • Freezer

Bathrooms

  • Hair dryer
  • Towels provided
  • Toilet paper

Entertainment

  • Flat-screen TV

Outdoor areas

  • Terrace

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevators

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 24 rooms

Fees & policies

Parking

  • Self parking costs EUR 20 per night

Policies

This property does not have elevators.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Smartflats New Yorker
Smartflats - New Yorker Apartment
Smartflats - New Yorker Luxembourg City
Smartflats - New Yorker Apartment Luxembourg City

Frequently asked questions

Does Smartflats - New Yorker offer free cancellation for a full refund?
Yes, Smartflats - New Yorker does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Smartflats - New Yorker?
Sorry, pets aren't allowed.
Is parking offered on site at Smartflats - New Yorker?
Yes. Self parking costs EUR 20 per night.
What are the check-in and check-out times at Smartflats - New Yorker?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.
Does Smartflats - New Yorker have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a toaster, a refrigerator, and a microwave.
What's the area around Smartflats - New Yorker like?
Smartflats - New Yorker is a short 3-minute walk from Leschte Steiwer/Dernier Sol Tram Stop and 16 minutes' walk from den Atelier.

Reviews

4.4

5.0/10

Cleanliness

5.0/10

Amenities

4.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Poor

No Wifi and awful service
WIFI did not work. I called and they daid they were worki g on it. I started reading prior reviews and turns out Wifi had not worked 2 weeks prior to my arrival. Also the master vedroom sink was clogged. I made contact with maintenance and advised them of the problem, they walked into the apt saw the priblem took pics and never fixed it. We also didn't have handsoap and they still didn't do anything about it. In other words, the apartment is nice, but us tourists sepend a lot on Wifi to plan our activities and they did not care and obviously have not cared about it for a while.
COSME, 2-night trip
Verified Hotels.com guest review

6/10 Good

Poor set up
Lift does not work meaning climbing 10 flights of stairs each time and one of our party has a bad leg. Sofa bed has broken legs and does not sit right when pulled out. No linen is available for the sofa bed. Only two sets of towels provided for 3 people. TV does not work. Shower has no attachment clip so you could only hold it to shower and no rain shower head on it even though it has a function for one with water just pouring out of a hole in the taps Picture in bathroom is broken and window in living area badly cracked just in case you decide to take that from our deposit. All in all a very poorly prepared apartment for anyone to use. All of this information and photos where sent to Smartflats for a form of refund but no luck as yet!
MICHAEL, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Do not book
Property had damage in all aspects. There were homeless people sleeping on the bottom floor and the whole place had a horrible smell from top to bottom
2-night trip
Verified Hotels.com guest review

2/10 Poor

Saber, 1-night trip
Verified Hotels.com guest review

4/10 Fair

A whole lot of show . . . No Functionality
When we arrived, the primary door was broken. When we were given the instructions to enter the flat, the combo for the immediate door was cut out in the instructions. Had to call smart flats to get the combo but what was more troubling was that it appeared that the staff we called was not aware of the status of the property on site. Upon entering the facility, we were surprised that the elevator did not work (no signage indicating it was out of service) so we had to carry all of our luggage up to our flat on the 5th floor via the stairs. Once we settled in we were able to connect to the WiFi which was great. . . for about an hour before that went out and it never came back on throughout our stay. The shower in the bathroom had a broken bracket for the shower head and the drains for the shower and the sinks were slow. In one of the sinks we investigated we pulled a lot of hair out. While the flat was furnished with plates and glasses, there was no silverware to be found. We had to go buy silverware in order to be able to eat our food properly. While the flat is perfectly located, it is a bit of a gamble when you book there as there is no manager on site. Overall, I’d recommend spending a little more money and booking at a proper hotel than this place.
Michael, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Having booked this without reading reviews, then reading all the terrible reviews, I was scared! I think it rather expensive, considering. Maybe having such low expectations is making me rate it higher! Luckily we were only on the second floor (the lift/elevator is STILL broken). The area itself is grand, there's shops & eating places nearby, & only 10 minutes walk to the main train station. The bus stop to the airport is only 2 minutes away. There's a swimming pool right beside it too but we didn't try it cos my boyfriend doesn't have Speedos and they're compulsory! The lock on the door is dodgy & difficult. Getting in in the first place was difficult too (and I was dying for a pee!) though they did then send the codes when I messaged, but trying to even figure out which keypad did what was confusing. The bed's comfortable and the bedding's nice but there's no headboard. There's no soap in the kitchen, toilet, OR shower- all bottles are empty. I tried to dilute one with water but I didn't know the bottle was cracked, I ended up putting water on the floor. The towels are good. The blinds/shutters are really dirty as all the other reviews said, but they're outside in the balcony so that didn't bother us so much. They do work and make it dark much to my relief. The balcony's good. We were there Mon & Tue nights so it was quiet enough though the building makes weird humming noises and the broken lift a high pitched noise all the time. Didn't try oven. No TV. No forks. Okay
Romy, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Location is good, walkable to tram, very spacious, feel like home, cooking option is available with vessels. One negative point is there is no lift.
viji, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Narendran, 3-night trip
Verified Expedia guest review

2/10 Poor

Es lo peor de lo peor, el elevador no funciona, tuvimos que subir una cuarta planta con equipajes, de lo que ofrece la propiedad casi nada funciona, la limpieza deja mucho que desear, no habia gel de ducha, tuvimos que comprar al igual que el papel higiénico. A la hora de llegar a la propiedad tuvimos que llamar a Expedia para que nos ayudaran a entrar porque no habíamos recibido los códigos, perdimos mas de 2 horas, le recomendamos a Expedia que los eliminen de la lista porque son unos incompetentes, somos personas mayores y cón problemas cardíacos, osea que solo podiamos bajar y subir las escaleras una vez al día, vamos a hacerle un reclamo a la tarjeta de crédito por todos los inconvenientes que tuvimos en ese desastre de propiedad.
Luis, 3-night family trip
Verified Expedia guest review

2/10 Poor

Problems from the minute we arrived at the property. Door was faulty. Parking garage unavailable. Worst of all was that the lift was broken (we were on the fifth floor with lots of luggage). There’s no one on site, so I had to call the call centre, but did get through. As I was on the call, a guy starts hassling my wife and kids at the car for money. It’s not a safe area. Also, there appeared to be three separate other parties struggling to get in and were outside for ages. Once inside, all the electric blinds were broken. So we were unable to adjust anything. Insufficient linen for the number of guests we had (5). There were no cooking utensils. Two frying pans, one of which was broken. Kettle was broken. What I will say though is that Expedia were good in sorting it out for us afterwards. But avoid Smart Flats under all circumstances.
Philip, 1-night family trip
Verified Expedia guest review

4/10 Fair

Could’ve been better stay..
Shiva Shankar, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

humbling experience... terrible customer service. sketchy on site manager asking for cash for parking that was free, linens for an unmade bed and extra towels. poor communication from operator. dirty and damaged unit (broken glass door)
Matthew, 1-night family trip
Verified Expedia guest review

2/10 Poor

Code was nevere sent. Arrived at the property and phone assistance dis not work either. We had to go and look for another place where to stay. Quite disorganised.
Felipe, 1-night trip
Verified Expedia guest review

8/10 Very Good

3-night business trip
Verified Hotels.com guest review

6/10 Good

Broken glass everywhere in the stairways
Neil, 2-night family trip
Verified Expedia guest review

2/10 Poor

The shower doesn’t drain, nor does the sink. There is hairs and stains all over both the bed and the pull out couch. The elevator was broken.
Chance, 1-night trip with friends
Verified Expedia guest review

4/10 Fair

Terrible customer support
We booked 2 apartments. In our property we found - 1) Sink was clogging so can't even brush the teeth 2) the shower door was broken so had to be super careful 3) Blood stain in the bedsheet, but the cleaner was very good. He immediately changed it. 4) No extra bedding for sofa bed. When we messaged the property, all we heard back was - we are sorry to hear.
Abhishek, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Not worth it
Our experience was honestly terrible. We booked this as a last minute necessity and I regret not spending a little more money somewhere nicer. We were given the wrong code to retrieve our key from the lockbox. The front door was falling off its hinges and once we entered, the opposite side of the door handle was on the floor. Needless to say we didn’t feel safe staying here. Had to barricade the door to feel semi-ok spending a few hours here. The floors were dirty and there was a pee stain on the comforter on the pullout bed, along with another pee stain on the couch cushion. On the main bed, the sheets were lackluster with a towel-like material and a “fitted” sheet that wasn’t fitted nor covering the entirety of the bed. Plus, there was hair and dirt on the bed. There was only two bath towels for four of us. The shower door also did not seal properly so water would pool in the bathroom. There was also no extra blankets anywhere in the unit. At least the help number was accessible? Only plus.
1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Kirk, 4-night trip
Verified Expedia guest review

6/10 Good

Elevator not working. Garage door not working. Window blinds not working. The place has not been well cleaned in a while.
Katarzyna, 1-night trip
Verified Expedia guest review

8/10 Very Good

Geoff, 5-night trip
Verified Hotels.com guest review

6/10 Good

We never got confirmation until reaching out day of check in. The elevator was not working. Faucet handle was falling off. Tv had no stations and no chrome cast available or streaming available.
Justin, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Ignacio, 3-night trip
Verified Hotels.com guest review

6/10 Good

The apartment itself is very nice. Just like it looks in the pictures. It's very well connected with public transportation also. What disgusted us was the cleanliness. The apartment that was assigned to us was smelling horribly and was not cleaned since the last guests left at all. Even the toilets were not flushed. It took us one hour to get it changed. This is ironic as they charge extra for an early check-in. Even though the newer apartment was cleaner, it still was not the cleanest apartment.
Atul, 3-night family trip
Verified Expedia guest review

8/10 Very Good

José, 2-night family trip
Verified Hotels.com guest review