I booked this property because of the location, price, free parking, pool & hot tub. The location was perfect, 7 min drive to American Dream mall & 25 min drive to Manhattan. Price was great & parking was very convenient. The first night after freezing weather outside we wanted to come back and soak in the hot tub. It was out of order our entire 5 night stay. I would have booked another property knowing this. Huge bummer seeing as we booked a month ahead and if I called before to confirm it was running closer to the travel date prices would have been higher to book elsewhere for last minute rates.
Sara
Sara,5 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月6日
5+ hours to check in
Arrived early to a crowded lobby. "Laundry is down but we should be checking people in in 30 minutes." LIES. It took 5.5 hours to get a room after they bungled the order of arrival list too. On checkout day, the same thing was happening. Do not expect to check in on time here. I called manager 4 times. He was too scared to call back. Hilton customer relations helped instead. Ask for Escalations.
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月6日
William
William,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月6日
The shower water is very weak.
We don't like the system, not enough water, especially to wash our hair.
G BENEDETTI
G BENEDETTI,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月5日
Very satisfied
I really enjoyed my stay, my room was clean and smelled good. I have no complaints. I’m glad I checked before going down for breakfast, they charge per adult and child.
Emiah
Emiah,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月31日
Unfortunate Experience with Extended Check-In
We experienced a significant inconvenience due to a malfunctioning washing machine, which resulted in a delay of over 4 hours for check-in. Many other guests faced similar frustrations. While I understand that the staff were likely not at fault, it was disappointing that there were no compensation policies in place for guests affected by this situation.
I was particularly concerned for elderly guests or those with physical discomfort, who had no choice but to wait endlessly in the lobby for their check-in. It’s unfortunate that the system lacked a contingency plan to accommodate such circumstances.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月30日
Cara
Cara,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Conice R
Conice R,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月30日
Yassine
Yassine,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月29日
Brandice
Brandice,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Great
Everyone who works at this hotel is beyond friendly. The gentleman at check in is too notch. Every seemed happy and up beat..looking forward to a stay there in the future
Danielle
Danielle,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Jie
Jie,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月24日
Tommy
Tommy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
Desiree
Desiree,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月18日
Family / medical stay
john
john,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月18日
Stay was great
Kenneth
Kenneth,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Anthony
Anthony,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Myounghwa
Myounghwa,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月14日
Meh
at 630 PM they did have a room for my reservation. I tried to have dinner there while I waited for the room but the service for food was slow and surly.